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View Full Version : Bad Vendors and Unfinished Business!



graystone
03-04-2011, 07:42 AM
So TransWorld is almost here and I wanted to hear if anyone is still owed from last year? I am going to start and I will come back at some point and tell you if these Vendors made it right. At this point I am planing 1 Lawsuit on well documented props that was thrown together and shipped to me and 1 Theft by Deception. I have been a force in seeing that all buyers are treated right. I would also do the same for a Vendor if I heard of a case and seen the facts. It's time for me to step up and make some examples of these people for you guys.

1. Scarefactory... I spent over $70.000.00 and had more than my share of headaches. I had not bought from them in a while and gave them a second chance last year only to be slapped in the face again. I was told " we should have called more" I will say this I did not buy a damn used car that had a sticker on it that read " Sold as is"! When I buy this stuff I expect it to be EXACTLY AS IT LOOKS AT THE SHOW, I EXPECT IT TO BE PLUG AND PLAY, AND READY TO GO! WE NEED THIS STUFF WORKING IN OCTOBER! I know some things happen this is not the point but NOT AN ISSUE WITH EVERY SINGLE PIECE! I will say I have been in talks with David but as of today he not made it right with me. We will see how far this goes.

2. Johnson Animatronics... I bought a Dino and Train $7000.00 and can't complain about how it held up because I DID NOT GET EITHER PIECE! Brett finally called First of December after I filed a police report and explained why I did not get my products. I agreed to hold up on allowing the police to proceed and agreed as long as I got it by TransWorld. Well I have sent several emails and left several messages and not a DAMN! Word! Ok now I just want the money! I tried to make it easy and allow them to send me product now I can't trust them because I am afraid I will get crap! Now I am slaped in the face to see not only like others are they showing at TW but on their site they are offering 10 to 30% off all 2011 orders! WTF is going on here people! It's time to make examples of these people that they CANNOT KEEP DOING US THIS WAY.

3. SpookyWoodsFX. Owed a costume and I just talked to Mark but in all fairness I have to list him because I don't have my costume. We will see hopefully I will get it.

Guys this has to STOP! Not only are we losing money but our shows are suffering which in return means more money we are losing. Ever noticed how these guys are your best friend and when they think your going to buy will answer the phone on the first right only to have them ignore you after the check is cashed. I get so mad that I am licensed to carry a gun and want because I am afraid I will just lose it and it happens you see it everyday on TV! It's so wrong on many levels! Guys they are making fools of us!

It's time to stop going to the show and forget about all the money, trouble and heartache they put us through only to see that Prop that is lit up like a Christmas Tree and forget everything. I am calling for a stand when we are taken advantage of lets just start boycotting these vendors and it's time to start telling TransWorld stop allowing this only to pad your pockets! TransWorld is making money and were losing it! I already have a meeting set up at the hotel with several guys who want's to join for those who want to learn more on this contact me. THIS IS THE YEAR TO PUT THIS INTO PLAY! Let's save ourselves and others this trouble! Shane and it's let me hear from you.

Let me add this in thinking about it. NOT ALL OF THIS INDUSTRIES VENDORS ARE LIKE THIS. THERE ARE MANY GOOD. MOST OF THESE ISSUES AND MY POINT IS FROM THE SAME ONES OVER AND OVER! Not only will this help us in the future it will help other vendors who are honest and hard working to sell more product! It works for us all and yes I have 2 vendors who are attending this meeting too!

Badger
03-04-2011, 07:56 AM
You may want to clarify number 3 as SpookywoodsFX, not Spookywoods, the haunted attraction in NC. Tony runs a first rate haunt and should not be confused with the other company that unfortunately shares the same name and I would hate for any confusion to arise...

Just sayin'...

shawng
03-04-2011, 08:02 AM
Thats insane about Johnson Animatronics, quite balsy on their part. I want to be there with a video camera when you confront them at their booth.

Terrorknight
03-04-2011, 08:31 AM
I think if we need to prove to Transworld that we are true business there to spend money, they need to start making the vendors prove they are business in good standing. If you have documented proof and vendor did not supply you with the items you PAID for then they should not be aloud to show at the convention till all matters are settled. And i don't mean nit picky bullshit but thousands of $ not accounted for please. They want there guarantee we will pay them , well were is our guarantee we don't get scammed.

Robet

JamBam
03-04-2011, 09:04 AM
I checked into an escrow service a while back and that may be the thing to do. It wouldn't be good for samll orders because the cost starts at $ 150. Pretty simple though. The money is paid to the escrow service, the date of shipment and other terms are spelled out. The money isn't released until the buyer has their order. If there are going to be different ship dates because of a split order, then have it spelled out.


No delivery, no payment. Delivery made = payment made.

FablesStudios
03-04-2011, 09:46 AM
Iím a math/numbers person. 30% of all the transactions I made at the haunt show last year in St Louis came through in the end. For the remaining 70%, I had to get my money back or they are still ditching me.

Here is the ExampleÖ That would be like us taking 10,000 customers money to walk through our haunt and only having 3,000 people actually walk through the attraction. The other 7,000 walking through a door that leads straight to the exit. I donít think your haunt would do very well with those numbers angry, people would ever return and they would talk down the haunt like crazy. you would be finished!!

I will NOT be one of those burned twice people. I will be at the convention networking but that might be it.

I hope to see everyone there. Safe travels!

Peter T
FS

zombiphobe
03-04-2011, 10:09 AM
Iím a math/numbers person. 30% of all the transactions I made at the haunt show last year in St Louis came through in the end. For the remaining 70%, I had to get my money back or they are still ditching me.
FS

I'm a math guy too and those are not very good odds. Maybe cash and carry is it. Listen to Shane and Larry's tips and pay with Credit card so you have some protection. Not sure what is scarier, you guys' haunts or the vendor horror stories...

Slain
03-04-2011, 11:41 AM
Here is a listing from me..
ScareFactory- Don't buy from any longer was repairing more than scaring
Studio TeK- Bought it in March promised to be on my dock in May did not get it til the first week of September (Oh and they have a policy get this (NO REFUNDS ON YOUR DEPOSIT)
Shot in the Dark- Be very careful. They have at least promised to give me new stuff in St' Louis.
Pale Night- Rip you rock!!
CFX- Always delivers
Unit 70-Best place to buy static props and animatronics..
Spooky Props- Good friend and great stuff..
Gore Galore- Always stands behind his stuff and delivers on time..
Distortions- Always rocks...
Johnson Animatronics- Never bought from before but it looks like it will break very quickly
I could go on and on... You need to get your stuff way before you give these guys full payment...

Slain
03-04-2011, 11:43 AM
thats insane about johnson animatronics, quite balsy on their part. I want to be there with a video camera when you confront them at their booth.

me too!!!!

xxxdirk
03-04-2011, 12:19 PM
Shane, Id love to sit in on your meeting. Fortunately, since 2004 when I started my haunt, I have never been ripped off in all my dealings. I have had a few close calls and have some produts come last minute. Last year I ordered one of those walking chairs from Scarefactory, but did not come and then in early October I had a call from them wanting to ship and I told them to forget it. I always pay by credit card and if I would be ripped off, I would contact the credit card company and demand a refund. So let me know when and where and Ill try and make it....
Ron
Nighmare Factory Haunt

chuck weber
03-04-2011, 01:46 PM
with their horrible reputation, (for years now) they should'nt even be allowed in the building !!!!! good luck, Shane........ this is terrible !!!!!

Mike Bizub
03-04-2011, 03:45 PM
Still owed masks from Hauntatorium Studios. and some product from Graveyard Prop Shop from the previous year. The prop shop may be tied to a new vendor there this year, I will be looking for them.

chuck weber
03-04-2011, 03:50 PM
I can't believe the total disrespect these companies have towards our haunters. this stuff ain't cheap! and then not to deliver ANYTHING or "shotty" quality goods? this is a disgrace!!!! good luck, all you guys having problems with these LOSER, RIPOFF "supposed" vendors. THIS IS TERRIBLE !!!!!!

terrormasue
03-04-2011, 05:08 PM
Well I'm there with SpookywoodsFX (not to be confused with Tony's haunt) Mark emailed me the other day and told me I would receive the rest of my costumes pieces. It has been over a year now. I will shout from the moutain tops when I do receive my stuff. I love his work he is quite the artist. I will play the wait and see game. I agree about, vendors who do not deliver should not be allowed to sell their wares at TransWorld. I think that is absurd to the nth degree! How dare any vendor sell anyone anything when they have yet to fill my order!!! Johnson Animatronics wow! Hauntatorium ! WOW you will not get my business! I want to be treated like I treat others and I will accept nothing less. Shane is right, we have to stand up for ourselves.

Dreamreaper
03-04-2011, 05:54 PM
I still have not received my subscription from 13th hour from last years show.

graystone
03-04-2011, 07:10 PM
I will say this Brett Johnson from Johnson Animatronics called me and hes bringing the Train and Dino to TransWorld and then on to Alabama. Also I am in between talks with David and will post the result of that hopefully all this will be corrected. BUT I will say this what I said still stands we have got to put a stop to this it's costing us money! Shane and it's stay tuned! Shane

Mistress DeSade
06-12-2012, 09:33 PM
Well, I was thinking (hoping) that Scarefactory had tightened up its' ship, but looks like maybe no. The Haunt I'm working with bought roughly 20k worth of stuff last year-most of them have to be rebuilt this year.

Against my advice she purchased one of their horse drawn carriages and it's been problematic. Paid nearly 1200 for shipping-but had to rent a trailer and equipment and drive 80 miles to the Fed/Ex hub (who ships 14' pallets on fed/ex?) to pick it up.

Much damage due to lack of packing/insulation and a stripped out axle that will have to be re-tooled to put the wheels on.

No reply to the couple of emails sent to David thus far..........

screamforadream
06-13-2012, 10:29 AM
Post that on the fright forum

More attention usually means quicker response :)

David Ludick
06-13-2012, 01:52 PM
bought stuff from Gag Studios. Told them i needed it by mid june.....Emailed them last week,no response.
ordered a mask from Fearscape studios. Talked to them about a mask I hadn't received. They guy at the booth at MWHC said the guy he had work the Transworld booth was pocketing the money......not sure if its true or not, but told me to contact my bank.
Bought a giant clown mallet from Haunted Enterprises...said they didn't make that prop, but sold it, and would contact the builder...again, not sure if true...

75% of orders at transworld got me nothing......fantastic.....what a horrible first experience. Im just glad someone warned me about Scare factory.
Scare factory, ill consider buying $50,000 dragon when you consider customer service and working products.

slaughtermail
06-15-2012, 10:35 PM
Hate to hear all the bad news,
last year we "did" get everything we ordered at Transworld but a "certain company", that we made a $3,000.00 order of pigs & hanging meat parts for our freezer set with, showed up the day before we opened...they were promised to be here in June.
So far this year we haven't received anything yet. I been on the phone & emailing & hope to not have the last minute scramble we had last year. I keep posting and as time draws near, name some names later, just still want my stuff at this point....

slaughtermail
06-25-2012, 05:08 PM
Glad to say we received our first shipment from our Transworld order. It was products from Nether Craft, glad to say they are a great company & made the whole transaction a breeze. I look forward to doing more business with them in the future.

Mistress DeSade
08-08-2012, 12:53 PM
Well, I was thinking (hoping) that Scarefactory had tightened up its' ship, but looks like maybe no. The Haunt I'm working with bought roughly 20k worth of stuff last year-most of them have to be rebuilt this year.

Against my advice she purchased one of their horse drawn carriages and it's been problematic. Paid nearly 1200 for shipping-but had to rent a trailer and equipment and drive 80 miles to the Fed/Ex hub (who ships 14' pallets on fed/ex?) to pick it up.

Much damage due to lack of packing/insulation and a stripped out axle that will have to be re-tooled to put the wheels on.

No reply to the couple of emails sent to David thus far..........


In the interest of fair play I wanted to post an update. After a whole lot of back and forth (and quite a few photographs to SHOW the nature/extent of the issues) We are just now getting some support from David. One of my big concerns with this horse drawn hearse is that they advertise it as "road worthy". In the condition we picked it up in-it was definitely NOT. Could potential hurt someone-and that is liability exposure I just don't need or want. We DID receive some replacement parts-will let you know if it makes for a whole coach or not.

On the negative side....Even though we paid nearly 1200.00 for delivery-we still had to rent some equipment and drive 80 miles to fetch the shipment. Not good.

On the positive side-After many emails David does seem to be trying to make the product "whole". Kudos for at least COMMUNICATING-while some of the "questionable" vendors out there just won't.

Mistress DeSade

SeanMassacre
08-19-2012, 07:51 PM
I think there needs to be a haunt BBB. We have had bad experience with a few companies.

Johnson Animatronics, we ordered a simple molded piece and still haven't gotten it. The phone numbers and email addresses on their website don't work.

Shot In The Dark, charged our credit card twice at Transworld. We emailed and called many times and got the run around. We ended up disputing the charge with AMEX. They never said anything to use about it. Crappy service.

GhostRide, we ordered a bunch of stuff in November of 2011 and on the invoice it said we would get it by April 2012. We just received is earlier this month. We had to call over and over again and then they sent the wrong stuff first.

We are also a vendor of printed products, so I know how customer service is important.

Transworld just likes to get their hands on the vendors money. They don't care if they are reputable or not.