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View Full Version : Anyone get their Masks from Fearscape Studios Yet?



HalloweenAsylum.com
09-21-2011, 03:42 PM
I placed a mask order at Transworld with Todd from Fearscape for a little over $3,000 and prepaid half. I was told the masks would be shipping end of July, then it was end of August, and now that we're more than halfway through September I still haven't received anything. My messages on his voicemail are not being answered. I heard a couple of other people are in the same boat. I'm hoping to hear some good news here, but I'm definitely beginning to worry.

Thanks,
Nancy

chuck weber
09-21-2011, 04:39 PM
when is this crap gonna stop...... good luck with this ever growing problem. hopefully, you paid with a credit card and only paid HALF..... DAMN !!!! these losers !!!!! keep us all posted. sorry for your pain........

Dman
09-21-2011, 09:20 PM
I'm shocked to hear this about Fearscape Studios, I have know Todd since he was just starting out as a haunter and later as a Vender and have Never had a issue with him or his company. Have you tried calling and or emailing him? This just does not sound like Todd, he has always taken great pride in the quality of product he sells. I will try to find a contact for him and see what is happening.

Thanks,

Dan Augusto
Owner Tombstone Productions

chuck weber
09-21-2011, 09:22 PM
I hope you're right...........hopefully, this is just a screw up "SOMEWHERE".............please, enlighten all of us when you can. hats off to you for geting involved. most would not do that.

HalloweenAsylum.com
09-22-2011, 07:42 AM
I have sold Fearscape's masks for several years, but I always ordered through Morris. This was the first time I ordered directly from Todd. I left a message last week and another on Monday... no replies. From what I heard, a couple of other people have been trying to reach Todd as well and that one of these people gave a $7,000 deposit. It's not looking too good. I will try again today and let him know that if I don't hear from him I'll be contacting my credit card company... not sure if they can help since it's been so long since I gave the deposit.

HalloweenAsylum.com
09-22-2011, 03:28 PM
I heard from Todd today and I'm satisfied with the situation. He's going to get some masks out to me next week and hopefully complete the order the following week.

Dman
09-22-2011, 05:49 PM
That's great to hear. I gave Todd a call earlier but I haven't checked to see if he called me back but it doesn't matter. I have always known Todd to be a honest, hardworking Haunt owner,as well as a great mask Vendor. I hope other vendors who may run into delivery issues simply take a moment to update their buyers as to the status of their orders. Most haunt owners are understanding.

Take care,

Dan Augusto
Owner Tombstone Productions

HalloweenAsylum.com
09-22-2011, 05:55 PM
Thanks Dan, I appreciate your efforts!

Grimley
09-29-2011, 10:23 AM
iiiiiiiiiiiiiiiiiiiiiiiiiiii

HalloweenAsylum.com
09-29-2011, 10:41 AM
The day he called me I mentioned that I heard you were trying to reach him too and he told me he had spoken to you already that day. I hope that was true.

I haven't gotten any masks yet... still hoping he comes through.

Grimley
09-29-2011, 04:06 PM
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii

Vengence
10-04-2011, 04:32 PM
Same situation. Have left 3 voicemails now and 1 email with a copy of original invoice. It's unfortunate that someone should have to publicly point this out to get results but it seems there is a lack of resources on their part to provide the materials and supplies paid for. To be honest the only thing I have gained is the knowledge that they are not capable of filling orders placed by the most important people in the haunt industry from Transworld. Lesson learnt.

To all other vendors I purchased from, very good service and responce time to order shipment. Thank you to all those who provide us the materials to keep this industry on the edge.

Gore Galore
10-04-2011, 05:47 PM
Vengence,
There are always a gluttony of negative posts on message boards.
You said you had good luck with all your other vendors.
Why not also post who they were and how they treated you right?

Vengence
10-04-2011, 07:14 PM
It hadnít occurred to me, but your right. Instead of bringing up poor business interactions I should appreciate the good services I have experienced. But because it is off topic I will take this to a new thread....

http://www.hauntworld.com/haunted_house_forums/showthread.php?16456-My-appreciation-to-those-vendors-who-facilitate-our-madness&p=125904#post125904

Grimley
10-04-2011, 10:58 PM
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii

Grimley
10-06-2011, 03:20 PM
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii

Vengence
10-30-2011, 09:36 AM
I'm sorry to post this but I am following up with my results with Fearscape Studios. The week following this thread I actually did receive a prompt call from Todd apologizing and letting me know that they must of lost my order and was assured that my order was being filled and shipped out. That 3 weeks ago and no order has came. I am disappointed to say the lease, perhaps this is a rare occurrence but it's enough for me to know not to do business again. Have not received a call back since then.

Again to all those other vendors who filled my Transworld orders, thank you.

zombietoxin
10-30-2011, 09:45 AM
Not that rare- I received 4 of 8 I ordered at the show- last minute. He did second-day them, but hasn't sent the rest or returned my calls. And... oh look- it's October 30th! Disappointing...

Vengence
02-13-2012, 10:34 AM
This is digging up an old post but I just wanted to document my progress with this vendor from Transworld last year.

The initial shipping date for getting my products ordered from Transworld 2011 was July for our summer show. However this order was apparently lost per telephone conversations.

We coordinated and reset for October. However because of a lack of employees and difficulty moving the entire operation there was still no products sent to me.

Ok, we coordinated again and got the whole story which seemed somewhat reasonable for taking 7 months. We talked and reset for February for our Valentines day weekend show. Anticipating a problem I followed up with a reminder email 3 weeks prior with no response. No products were sent.

And thatís where I am right now. Perhaps approaching their booth at Transworld will get some results, although it really seems to reflect poorly to have someone show up and request their products from a year ago.

graystone
02-13-2012, 10:58 AM
This is digging up an old post but I just wanted to document my progress with this vendor from Transworld last year.

The initial shipping date for getting my products ordered from Transworld 2011 was July for our summer show. However this order was apparently lost per telephone conversations.

We coordinated and reset for October. However because of a lack of employees and difficulty moving the entire operation there was still no products sent to me.

Ok, we coordinated again and got the whole story which seemed somewhat reasonable for taking 7 months. We talked and reset for February for our Valentines day weekend show. Anticipating a problem I followed up with a reminder email 3 weeks prior with no response. No products were sent.

And that’s where I am right now. Perhaps approaching their booth at Transworld will get some results, although it really seems to reflect poorly to have someone show up and request their products from a year ago.

Show up to their booth and tell everyone what has happened chances are your not alone! My thoughts and it's sad but with TW coming up they will want to make it right to keep you quiet and in many ways I have issues with that. It's like ok my season is here and I don't want you to say anything but what about when you needed them for your show and they were not there. I don't know who is right or wrong but if what you say is true then I say go and stand and preach to the crowed! Go to the booth take what your owed and compensate yourself with something nice for your time!!! Shane and it's only right! Shane

HalloweenAsylum.com
02-13-2012, 11:18 AM
Fearscape had a booth in Houston a couple weeks ago. I decided not to go down that road again. It sounds like I made the right decision. I wish you luck!

Vengence
03-05-2012, 01:18 PM
Hereís some closure to an old thread,

Well I was contacted by Todd Lutz, current president of Fearscape Studios after forwarding another email with a copy of this threads link. Got a response pretty quickly. To sum everything up this company was recently bought out, moved to Wisconsin and got a new building and staff and maintained the name "Fearscape Studios". Was told there were alot of refunds given to customers throughout this process but my order fell through the cracks. However my order was one placed with the prior company also known as "Fearscape Studios" and had to be resolved with the prior companyís president. The offer for my order plus somekind of compensation was retracted early in the negotiation and we settled on getting a money order refund sent to me. I was however encouraged to visit them at Transworld and place the same order I had 1 year ago as they would have the inventory available on the spot.

Not sure how I feel about this business experience.

john haines
10-28-2012, 05:28 PM
he at least should have called you and let you know about the change in ownership. it's time for todd to step up and do the right thing. this is terrible...............

zombietoxin
11-11-2012, 10:13 PM
You're not the only one here that's had this problem, but you are the only one here that hasn't moved past it. Sorry for your loss. Spread the word.

Vengence
11-13-2012, 11:38 AM
Ok first of all in this profession ordering something a month prior to Halloween is never a safe thing and second it happens. It happened to me cause I documented my experience earlier in the thread showing that I didn't get my multiple mask order over the course of a year. It happened, I learned, got a refund and took my business elsewhere. Continuing this thread will not teach anyone anything more because I documented my experience and you still ordered from them. Move forward and establish positive relationships with better venders.

john haines
11-13-2012, 05:25 PM
Screw fearscape studios !!!!! They should be banned from all showfloors from all haunted conventions !!!!! They better not even think of showing up at national haunters !!!!!

zombietoxin
11-17-2012, 09:42 AM
Love your enthusiasm Taylor, but your lack of experience is showing.

First, posting here does what for you, besides getting to vent? I'll tell you what it does- it adds one more mark against them with the people that use this forum- your mission is complete.

Second, the BBB is worthless. They have ZERO ability to do anything about any business activity other than what you are doing here- which is chronicling poor business practice- THAT'S IT!

Third, going to their door and pounding on it is just wasting more of your time and money- in exchange for a little more venting. What else are you going to do there? Beat them up? Rob them? Your money would be best spent going to the trades and standing in front of their booth extolling their many virtues to customers. My time is much more valuable than that, I'm afraid.

So- what is it you are actually going to do about this?

If you paid in cash- you didn't buy a cheap mask, you bought an extremely valuable lesson.

If you paid with a credit card- then THEY have your money, not Farcescape!

Good luck, my friend.

Gore Galore
11-17-2012, 11:39 AM
Im also a vendor.
And another thread made me think to go look up some BBB info.
OUr company (Gore Galore) has never had a complaint against it so our rating is A+.
Scarefactory has had 1 bad complaint against it and they have a rating of F+
and both companies only get about 5 or 6 people looking us up on BBB.
So sad to say, it really doesn't look like it makes really much impact.

So hmmmm, what does help? venting on hauntworld, and you have taken advantage of that. and contacting the company repeatedly to get your product, or asking for your money back.
You can get your CC company to refund your money, and you can even get paypal to refund your money. The only way you are stuck is if you pay cash.

Sorry for your frustration.