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Capt.Chaos
07-21-2012, 09:59 AM
I am looking at maybe switching my online ticket company this year. Who do you use? Your answers are going to make my decision. I used Ticket leap last year. I had no issues with them or the service but I am always open to better options.

Thanks much

Buck

freak 'n' stein
07-21-2012, 11:35 AM
I am looking at maybe switching my online ticket company this year. Who do you use? Your answers are going to make my decision. I used Ticket leap last year. I had no issues with them or the service but I am always open to better options.

Thanks much

Buck

I curious just for comparison as well! We used TicketLeap last season and they were great!! I love all the analytics...I'm about numbers...

As of this past week we've gotten emails from ShowClix and Ticketometer. Ticketometer promises they're superior in terms of social media. This season I'm ALL about upping my numbers so that may outweigh analytics. Not sure. In reality, fees between all the companies are really just pennies in comparison so at the end of the day I'm truly about the company who offers great customer service and ease of use. I also like TL's verification phone apps.

Capt.Chaos
07-21-2012, 11:46 AM
I hear ya. I'm all about great service over saving a few points. I did talk briefly with interactive ticketing yesterday. They quoted a .99 fee per ticket. That is cheap. So I will need to visit with Lee from Ticket Leap next week. I agree on the social media. I think building your numbers is more important then minimal cost differences. It seems to me that Ticket Leaps cost was fairly high compared to Interactive. But I can't remember.

Buck

MovieRelics
07-22-2012, 01:16 AM
I'd recommend Ticketleap (http://www.ticketleap.com/?rc=m5blhpq) all the way. They are are recommend ticketing partner as we've been working with them for a little over a year now with our HauntApps.com service (http://www.hauntapps.com)!

SeanMassacre
07-23-2012, 08:56 AM
Go with Ticketleap. We looked at companies last year at the Transworld show, and they were the one that were most adaptable and worked best with us. The Phone apps are great.

Terrorknight
07-23-2012, 09:44 AM
Ticketleap is who we've been with for about 4 years now and i've found no reason to switch to someone new. Every year they seem to bring something new to the table that makes it easier and more stress free to sell tickets online. I think sometimes if it's not broke don't fix it.

Robert

sean
07-24-2012, 01:54 PM
I went from Etix to Ticketleap. Here and there I'd get a phone call from TL, just asking how things were...no sales pitch...just checking in....thought it was cool. Then I started adding our info to several sites, community calendars, etc. As I did, I came across sites I had not put anything on and it had the correct information and up to date. Turns out TL added our stuff all over to help promote it. If we make money they do. Pretty cool again, I thought. I dont see any reason why I'd leave TicketLeap anytime soon. I couldnt be happier with them.

screamforadream
07-24-2012, 08:42 PM
I stumbled across Ticketriver.com today. Signed up for it, created the event and tickets, and made it so the costumer pays all fees so it doesn't affect our bottom line at all.

I've never heard of Ticketriver before but I was really impressed and don't see anything negative about them anywhere, it just sucks that we have to wait until the end of the month to get paid, but it isn't a real big deal since these are strictly online ticket orders.

We're still using square once we open to process credit transactions.

estavares
07-25-2012, 12:16 PM
We had connectivity issues with TicketLeap and lost some $$ due to technical problems, but their customer service is great. Online ticketing for us has been negligible at best, but it depends on the size of your haunt. If you are new or smaller it may not be worth the slight loss in revenue. If you're established and/or pretty big and impressive it might be the way to go.

Frightener
07-26-2012, 07:24 PM
Since I'm no longer employeed by Millenium 3 computers, I lost my connections to getting websites done. However my best friend has been working on an html site. He's having a little trouble with the flash programming.
I'd like to be able to do online ticket sales myself, but I've NEVER had any experience with this at all.

Any one of these particularly more user friendly than the other?

Is there a way for a new haunt to fabricate an online ticketing setup?

Dewayne

graystone
07-26-2012, 08:39 PM
Been with them several years.... Are they a little more than some of the other companies? Yes! Is their service and support of this Indstury far superior than others? In my opinion YES! I know with some people a few cents saved is a few cents more in their pocket. I have never looked at that as a factor in my company. I LIVE BY THE SAYING YOU GET WHAT YOU PAY FOR! Lee will walk over broken glass to help you. They will work with you any way they can however they can!!!! They will promote your haunt, event hayride set up your sales they do it all for you!!!! So if your out a few dollars is it not worth piece of mind? I seen someone mentioned a connection issue but that can happen with anyone. Shane and it's don't fix it if it's not broke! Shane

freak 'n' stein
07-26-2012, 11:33 PM
I stumbled across Ticketriver.com today. Signed up for it, created the event and tickets, and made it so the costumer pays all fees so it doesn't affect our bottom line at all.

I've never heard of Ticketriver before but I was really impressed and don't see anything negative about them anywhere, it just sucks that we have to wait until the end of the month to get paid, but it isn't a real big deal since these are strictly online ticket orders.

We're still using square once we open to process credit transactions.

I'm not gonna lie...passing all fees onto customers is an iffy subject to me.

We decided to split the cost with our customers last season. We payed a dollar...they payed a dollar. That was the fairest thing. I'm not gonna lie, as a customer I HATE being nickeled and dimed...and that's exactly what happenes when you pass the fee on 100%. NO judgement. I'm just stating my opinion (especially after I payed for an event this past december at the zoo and had to pay a fee).

...another positive I want to touch on with Ticketleap is they made sure our site was running properly in terms of the iframe issue we were having with the site we built. I receive MULTIPLE calls and emails to ensure we were up and running for the season. GREAT customer service to say the least. Granted TL doesn't get paid unless we're up and running, the fact they went out of the way to notice and ENSURE we were working was great!...

...hmmmmmmm, I'm convincing myself to stay with them the more I type. Haha.

Capt.Chaos
07-27-2012, 08:09 AM
I agree with Shane. I am a service guy. I dont care about saving a few points if i get great service. I think I am going to stay with TicketLeap. I will visit with Lee this coming week.

I also have a few reservations about passing all fees onto my customers. I have not figured out our pricing yet this year. When I do I will work on the pricing costs with customers. My worthless 2 cents to any newer haunters out there is that you need to offer online ticketing. We will have about 6000 guests this year and I know that I picked up at least 18% new customers last year just from that.

Buck