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View Full Version : Flavorus is a rip off



NightmareAftershockLLC
09-20-2012, 08:46 AM
Just wanted to see if anyone else has had issues with Flavorus?

I handle all of Sue's(Graystone Haunt, Texas) online stuff (to include ticketing.)

Well recently (March 2012) they were at Transworld, and were pushing us hard to give them a shot. We decided to give their promised "flex pass" a shot, as it was initially promised to us by mid to end of May.

Well, May came and went, and Mark (Flavorus representative) assured me it would be there by mid June. June came and went, and I contacted him for a second time early July. By then we were fed up waiting for the flex pass, but I opted to wait one more time for the promised released time of first week of August.

It finally got here, 5 months after they made contact practically begging us to go with their setup.

Long story short (too late):

Their system sucks. It is not user friendly, is very inefficient, and their customer service is terrible.

We used ticket leap last year, and are now using them again this year. I have been (as well as Sue has been) extremely impressed with the clean, concise methods by which Ticketleap operates. We will continue to use them, as they make the ticketing process the easiest and fastest that we have seen.

Avoid Flavorus, make sure you go with a reliable ticketing company. And they certainly are not one of them.

john haines
09-20-2012, 04:39 PM
what is happening to the haunt industry vendors ? every year honest haunt owners are taken for literally millions of dollars from ripoff haunt vendors. What can be done about this ? we all knw that the Better Business Bureau can do NOTHING...... thank goodness these forums WARN people "somewhat" on who to stay away from. Good luck trying to secure your products. I wish you and your haunt only the best this year .

Flavorus
09-27-2012, 02:10 PM
Hi Keegan,

Im sorry to hear that you were disappointed with our product. It is true that it took us longer than anticipated to finish our flex pass feature, and for that we apologize. We wanted to make sure that it was the most flexible pass in the industry, and it took us a long time to test it out. We are proud of what we created, a true flex pass that is not just one ticket that lasts for a month, but a pass where you can choose individual days where it will be valid and also set blackout days if you choose. There are many haunts who are already up and running using our services, including our flex pass feature, who have been telling us that they love the freedom we give them to create their own pass. That being said, we are always making improvements and fixes and I encourage you to take another look.

I must respectfully disagree with you about our service. We pride ourselves on the quality of our client and customer service so I am surprised to hear that you were unhappy with our client representatives. If you have additional concerns about your experience with Flavorus, I would be happy to speak to you personally to get to the bottom of the issue.

Flavorus has been the leading innovator in the online ticketing space for the past 13 years and is proud to be part of the haunt family. Well be back at Transworld again this year with new features and functionality to help you decrease lines and increase your ticket sales. We are absolutely confident that we are the best ticketing option in the haunt space, and we look forward to hopefully working with you in the future.

Steve Oberman
Flavorus, Inc.
steveFlavorus.com
323-908-0607 X322

graystone
09-27-2012, 02:51 PM
My friend why fix it if it's not broken!!! Ticketleap is the way to go! They have went out of their way to help keep the Haunt Industry on top! Are they a lil higher? Yes are they far better than most? YES! Shane and it's glad you stayed with them! Shane

drfrightner
09-27-2012, 05:17 PM
What does Flavours do? Larry

shredman
09-27-2012, 05:26 PM
What does Flavours do? Larry

I'm curious as well.

drfrightner
09-27-2012, 05:45 PM
Oh I missed that... they are a online ticketing company. You know what I say about that... this year I was hammered with companies offering me the sun the moon and the stars to switch companies. There is like 10 to 20 of these guys now out there trying to get people to join their ticketing company. I stayed with Interactive Ticketing after almost switching to a different company... there are companies out there now offering pos systems for your ticket booth free if you sign up to free ticket stock to cheaper rates, to just about anything and everything you can think of...

Here is what I see happening here... these ticketing companies will lose all their business if they can't find ways to help you build facebook likes, give you free stuff like POS systems to any and all other kinds of perks. There is just way to much competition now for your business so dont' be afraid to ask for the moon now and if they can't provide probably someone else will.

Next year we'll 110% evaluate who has the best offer for our business and go from there. I don't know anything about this company here but I know they are all out there looking for business.

Larry

NightmareAftershockLLC
09-27-2012, 09:24 PM
Larry and Shane: exactly! Flavorus gave me (us) a line of "we're sorry you feel that way" and failed to deliver. I'll stick to Ticketleap, or look into Interactive ticketing next year, but of the many, those few are the ones I trust. :)

NightmareAftershockLLC
09-27-2012, 09:25 PM
And Steve? Your system is junk. Sorry. I'm agreeing with two of the 5-7 biggest names in the business who own haunts: Shane loves Ticketleap, and Larry loves Interactive. THEY are the leaders in the ticketing industry. You aren't setting any records by failing to deliver.

BrotherMysterio
09-28-2012, 01:57 AM
Not to jump into the fray or stir the pot, but I thought this was too funny to pass up. (No pun intended.)

I'm sure more than one of you here are fans of British comedies, as am I, and for the last two weeks, I've been on a serious britcom marathon kick. The britcom in question? "Yes, Minister" (http://www.imdb.com/title/tt0080306/) and "Yes, Prime Minister" (http://www.imdb.com/title/tt0086831/)!!!

If any of you have never seen this show, it's about the internal workings of British government, which bares a striking resemblance to American government. Needless to say, it ranges from satire to wild political farce of a most politically ribald sense.

Anyway, one of the key characters is Sir Humphrey Appleby (Nigel Hawthorne, "The Madness of King George"), basically the head civil servant in question, whose sole purpose in life is to thwart his minister's intentions and keep himself and all of his bureaucrat friends and cronies in lucrative government jobs for years and years to come. "Ministers will come and go, but the civil service is eternal!"

The reason I mention it here, and it's germane relevance to the conversation, is that we have had a lot of threads on here about vendors who have grossly fallen short, and very often quite many of them, when called upon to issue a heartfelt "mea culpa", often seem to offer a defensive "(non) mea culpa", and issue a rather sterile apologia.

Whenever I read these, I'm always reminded of the various official statements offered by such aforementioned bureaucrats. The parallels are quite uncanny.

Here's an example . . . tell me if you don't agree . . .

8keZbZL2erodIto5mwDLxozvNw0P5ZMbA

For what it's worth . . .

Just sayin' . . .

C.

*kinda reminds of the guy at the tradeshow who wanted to trademark "scary haunt" or something like that, and was ready to sue anyone who used it . . .*

NightmareAftershockLLC
09-28-2012, 04:27 AM
I agree whole heartedly! Typical answers from people trying to cover their hind ends from word of mouth damage. This is (essentially) the same answer I have heard three different times from three different reps. First Mark, then Caroline, and now this guy. It's disheartening to say the least, and your comment made me realize how often it really occurs. Not just on this forum and in this industry, but worldwide on a daily basis.

MovieRelics
09-30-2012, 09:14 AM
We've just posted a vendor profile for Flavorus on HauntersDigest.com. You can find it at http://www.hauntersdigest.com/vendor/flavorus/.

So if anyone has had a experience with them, good or bad, please take a few seconds and visit their profile and rate them.

freak 'n' stein
10-01-2012, 10:56 AM
I've never heard of Flavorful...were they at TW this year??

REGARDLESS, last year I bought the POS system from Clearcut at Transworld. It was a little confusing and a few grand or so later, it's all still sitting in the box. I made the switch to online ticketing and I am in love with Ticketleap. Much like Shane, they bend over backwards for their customers. Last year we had an iFrame issue on our site that they caught and made me aware of...simple fix and we were ready to rock. That being said, we've returned to TL this season. The user interface is hands-down the best I've seen. We had a lot of other companies reach out to us this season but no one offered the simplicity and ease of use I've found from TL.

drfrightner
10-01-2012, 12:10 PM
I wouldn't say a company is a rip off just because you didn't like how their system functioned, did they take any of your money? I think they only get money as you sell tickets so saying they are a rip off is harsh. I think it would be better to say that you are not a fan of their online ticketing system or service, and prefer a different vendor. Would you agree? Larry

MovieRelics
10-01-2012, 12:53 PM
I've never heard of Flavorful...were they at TW this year??

REGARDLESS, last year I bought the POS system from Clearcut at Transworld. It was a little confusing and a few grand or so later, it's all still sitting in the box. I made the switch to online ticketing and I am in love with Ticketleap. Much like Shane, they bend over backwards for their customers. Last year we had an iFrame issue on our site that they caught and made me aware of...simple fix and we were ready to rock. That being said, we've returned to TL this season. The user interface is hands-down the best I've seen. We had a lot of other companies reach out to us this season but no one offered the simplicity and ease of use I've found from TL.

One of the things that we really liked about TicketLeap (http://www.ticketleap.com/?rc=m5blhpq), besides their great platform, is their customer service. That is #1 in my book because if you got problems and can't take money you need support fast. That's one of their reasons we partnered with them for our HauntApps.com (http://www.hauntapps.com) platform. They were always looking at things from their customers point of view first on how to improve their service. They were the first to offer a great mobile ticketing interface that's very easy to use. I'm amazed that there are still some ticketing companies servicing haunts or any businesses that doesn't support mobile users?!!?! If people can't purchase tickets easily on their phone, they will just close it causing you to lose a sale. We recommend TicketLeap (http://www.ticketleap.com/?rc=m5blhpq) to all our HauntApps.com (http://www.hauntapps.com) customers and highly suggest you check them out. Even if you already think you have a good ticketing solution, you really should try a run with TicketLeap (http://www.ticketleap.com/?rc=m5blhpq) and experience how much better it can be!

BrotherMysterio
10-02-2012, 01:11 AM
I wouldn't say a company is a rip off just because you didn't like how their system functioned, did they take any of your money? I think they only get money as you sell tickets so saying they are a rip off is harsh. I think it would be better to say that you are not a fan of their online ticketing system or service, and prefer a different vendor. Would you agree? Larry

Did they take his money? Doesn't matter. A rip-off? Absolutely. Why? In a word: lost time and opportunity costs.

In haunting (as you well know), time is money, and both money and time are very tight when getting ready for a show. All of Flavorus' reps went to a great extent to ultimately waste Keegan's time, his one irreplaceable commodity. Did they make any effort to reimburse him for his time? What about Interactive? The time that Keegan ended up wasting on Flavorus' frustrating "pass-the-buck" customer service and slipshod product could easily have been utilized exploring Interactive's viability as a vendor.

What about the 5 months that Keegan was put on hold, twisting in the wind, wondering if the new system will be compatible with what he's got going on, and having to put a lot of other logistical considerations on hold while waiting for the answer or final verdict to that question? Again, that's not the kind of bobble I'd want to have to to deal with whilst trying to put on a show together.

I could go on, but ultimately, with that rather lackluster performance, I can't imagine how they can consider themselves "part of the haunt family" and keep a straight face whilst espousing that absurd "we love being part of the haunt family" line.

This is not unsimilar, except maybe in degree, from a pro-haunter going to a trade show, making a big purchase to the tune of 10's of thousands of dollars in effects, props, animatronics, and other big ticket items, being told the stuff would arrive in August, and then it not getting there until the last minute, too late for it to be implemented in the show, and will have to be used next year, if even that. That's easily some $20K to $50K worth of money and comparable resources tied up in products that cannot be used for the season, even tho that's a great deal of season's budget, which was allocated for that. That's also $20K to $50K worth of haunt that the customers won't get a chance to enjoy, because that's $20K to $50K that can't be spent on anything else, nor is there time to come up with stuff on their own, which presumably they would have done if they had had the time and resources. (Not thinking they would or did, they chose to invest it at the tradeshow.)

Just sayin'

C.

NightmareAftershockLLC
10-02-2012, 11:55 AM
Larry, Brother hit it right on the head. It was the time wasted with hours of needless Internet confusion.

It isn't that I didn't understand the system. I understood it perfectly. I'm 26, and extremely computer saavy. It was the LACK of EVERYTHING. The LIES about how they were going to deliver, and didn't.

With two haunt websites that I manage, as well as handle all of Sue's commercials on the radio, Internet ads, and print media, as well as the FULL TIME job that I work, as well as FULL TIME army, as well as FULL TIME college (12 credits a semester), I'm busy. Too busy to play pissing games with a company that saw an opportunity to try to sweep into an industry that is already run by key players such as TicketLeap, Interactive, etc.

Time. Is. Money.

Therefore, yes. They were (and are) a rip off. They undercut the industry standard service fee to get clients, and (as Brother put it) left me in the wind for just over 5 months. And the company wasn't even concerned. I understand the haunt is tiny, and may only bring 4-5 thousand in online sales, leaving them with 7-900 dollars, but that is what it is. My business should be important, whether it is small or large. Bring in 1000 people of 100000. And Flavorus didn't deliver in that aspect, nor many others.

Don't wanna start a mess on the board, just want you to know where I am coming from. Yes, they are a rip off.

Thanks.

Keegan

NightmareAftershockLLC
03-18-2013, 08:32 AM
Rumor is this company has changed their game considerable in the last 6-8 months. Has anyone had a POSITIVE experience with Flavorus recently?

Terrorknight
03-18-2013, 09:22 AM
The name does sound like a Water ice company but they do ticketing. To start off I'm a big Ticketleap fan and they are in my backyard. So when I walk by the Flavorus booth and the guy started talking I listened, i'll listen to what people have to say, and when the sales pitch was over I said i'm happy with who i'm with and won't change unless Ticketleap gives me a reason too, the guy just kept pushing and doing alittle on the slide bad mouthing of Ticketleap and getting pushy. I'm not a fan of this type of sales, I gave you my time and I said no thanks, they just to me came off needy and catty. Later that day I wonder back over to Ticketleaps booth and was telling Lee that I was getting the hard sell from Flavorus and Lee basically said hey there just trying to get into this market too and he's heard good and bad. That's why I stay with Ticketleap, professionalism, and they do what they tell me there going to do and there one of the few that GET our business.

Robert
Fright Factory Philadelphia

graystone
03-18-2013, 01:39 PM
They called me and was on the phone for an hour. I told them I was happy with TicketLeap they said well they had problems this past year bla, bla, bla and in 3 years we have never had an issue! I told them I been with Ticketleap for 6 or 7 years and that was the first issue I had. In time we all have issues! Just don't jump the boat because something happened. They said I gave them every reason to stay with TicketLeap and they wanted that kind of customers. I said well Thank You! Shane and it's Stay with Ticketleap!

Terrorknight
03-18-2013, 03:59 PM
Same here Gray, he couldn't jump on that topic quick enough. I told him it had no effect on me, so i told him until i have an issue that I can't live with i'll be sticking with them. His response was great ( are you going to wait till you have an issue? ) So I said back, I could switch to you and you could fuck me right off the bat. Not much to say after that, lol

Robert

drfrightner
03-20-2013, 01:35 AM
We used interactive ticketing and we get great service from them so we've stuck with them ... I believe in building relationships and making them work for you. It would take a lot to get me to switch at this point. I've been offered a lot let me tell you!

I don't think any of these ticketing companies are a rip off, but they all offer different plans and packages and one could be a whole hell of a lot better deal than another. When selling online ticket let me give you a few things to consider...

Take it from me because I know... I doubt very seriously ANYONE in the industry is selling more online tickets than us I have made this a focus for 10 years plus. My goal is to sell 50% of my tickets online this year or more... I love online ticketing it keeps your money in the bank, its easy to track, and it gives the customer the opportunity to make an impulse decisions to buy a ticket.

For me if that ticketing company site goes off line like what happened last year NO WAY IN HELL am I going there. If they dont' have 24 hour customer support NO WAY IN HELL AM I GOING THERE. If they don't give me the ability to change the fees I want I won't go with them... I want my customers to buy online and I think if the charges per ticket are too high customers won't buy.

Bottom line and its really simple... you must sell tickets online and you must give your customers incentives to do so. I've been pitched by every company and they mostly lie to you by telling you they can help you sell more online tickets than the next guy... TOTAL LIES! They can't really... the only person who can help you sell more tickets online is YOU!

You drive the business to your website through your marketing efforts, YOU create the event they want to attend and if its good more people want to buy... you drive them to your site end of story. All they really do is help you give you the system to sell your tickets online... I could right now create my own software to do the same and I would sell the same amount no matter what ticketing company I worked with.

There is only a handful of ticketing companies that can really help you like Ticketmaster with massive databases they could in theory blast out millions of people about your event, but they won't. Stub Hub places like that with huge connections of people buying sporting tickets or whatever I guess they give you more eyeballs where as they smaller ticketing companies just provide a service.

SO go with the company that has the best backend tools for the best price and work with people you trust. End of story!

You must do the rest from there... Larry

BigT
03-23-2013, 06:56 PM
We're small, and like everyone else my time is limited. I travel extensively for my company, I spend a lot of hours throughout the week working on the haunt, I'm an author so nights are spent writing, blah blah blah (I wont bore you with anymore details). I did my homework when we were looking for online ticket sales, and was torn between Interactive and TicketLeap. I chose TicketLeap, and couldn't be happier. These guys have great service, and they check in on me during the off season to offer tips for the upcoming season.

This is one haunt vendor that gets it. And one haunt vendor that will always have my business!