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Odinseye
02-25-2013, 03:45 PM
OK... so today I received a email from Shot in the Dark. I have tried to contact them since last year. Right before Halloween I finally received my horn from them. It was a piece of crap. The horn was NOT what I paid over $400 for at transworld. The horn itself was a cheep piece of plastic that had very little sound, the lights did not work at all, wires were not soldered and I had to redo them. I NEVER received a return phone call from them nor a response to my emails. I sent them a ruturn email that was very up front basically asking them what they were going to do about the crap they sent out last year.
Are they being allowed to have a booth at transworld again? Seriously I am not the only one who had this problem. DO NOT BUY FROM THEM! The horns they had last year at transworld were cool the one I was sent was crap.

HauntedLehmanPark
02-26-2013, 09:27 AM
This vendor is surely CASH and CARRY only. We tried to buy a horn and only received it a few days before opening, and we were VERY lucky.

I am surprised some vendors are welcome at shows with the way they treat their customers.

Motograter
02-28-2013, 01:51 PM
Yes they will be at the show this year. I saw on there Facebook page a couple days ago. A new line-up of props that they have made.

Dman
02-28-2013, 05:59 PM
Looking forward to see the new goodies that Mike has come up with for this year. I have ordered from these guys for 3-4 years now and everything still works great, durable and my actors LOVE to use them.

Dan Augusto
Owner Tombstone Productions

Odinseye
03-01-2013, 03:18 PM
Well thats ONE person who is happy with them... but last year there was a thread on here that pretty much EVERYONE was having trouble with them. If you order from this company dont say you were not warned. I did post on their facebook page...After a year I finally got an answer. They are going to replace the horn supposedly. I will let you know when they do but Im not going to hold my breath till it happens.



Looking forward to see the new goodies that Mike has come up with for this year. I have ordered from these guys for 3-4 years now and everything still works great, durable and my actors LOVE to use them.

Dan Augusto
Owner Tombstone Productions

wickedfarmer
03-01-2013, 09:11 PM
But I got my stuff. Sparking knife set runs all night on a battery charge. Really a good thing for actors that lack intensity if you feel comfortable with them holding sparking items around customers. Would not give to someone who can't think safety safety safety and then thrusting them into someones face.

Wicked Farmer

Fairbanks Asylum
03-21-2013, 01:32 PM
I ordered from Mike last year in late May early June with a promised delivery of August. Never saw them. I had repeated promises from Mike that I would get them all the way up to October. After October I laid off for a bit and I was able to get him tracked down at Transworld and finally got the gloves I ordered from him there.

The products look and work great, I just never understood what the problem was getting them shipped on time to me. If your going to deal with him, it has to be cash and carry.

Rob
Fairbanks Asylum
Farthest North Haunt in the country!

Odinseye
03-27-2013, 01:25 PM
Going on 5 weeks..... still nothing. Glad I did not hold my breath or I would be a permanent part of my haunt this year.

Odinseye
04-12-2013, 09:08 AM
7 weeks. Still nothing. Anyone else having any luck with these guys?

spong8
04-13-2013, 02:26 PM
Looks like ordering from Shot In The Dark is turning out to be a shot in the dark. *rim shot*

Fairbanks Asylum
04-14-2013, 12:46 AM
I would say maybe you can track him down at the MHC this year if he's there, he was last year. Email him and let him know you are going to be looking your your stuff from him. It's what I had to do at Transworld.

Odinseye
04-23-2013, 11:16 AM
Over two months now. I have been posting on their facebook asking when I will receive it, no reply for quit a while. Wont be at MCH. Guess I will keep posting on facebook and here until he comes through. However if I were anyone else I WOULD NOT BUY FROM THIS COMPANY. They have some real issues and since they seem unable or unwilling to fix them I am guessing that they will get nothing but worse.

Frightener
04-23-2013, 12:34 PM
I was looking to get a product or two from them, but this incident has topped the cake for me with them. I will be buying something else. I really wanted to try some of their stuff too :(

Fairbanks Asylum
04-23-2013, 11:40 PM
Best shot is to track him down at a show. That way he can't doge so easy.

Rob
Fairbanks Asylum

ClusterOne
05-11-2013, 11:01 AM
We have been using several of their products for the past 3-4 years, including a custom prop. Works great and never had any real issues with Mike and his crew. Only bummer part is the how often I have to refill my co2 tank for the fog blast mask, but that's not their fault, my actors love the effect just too much!

-Joel-

MovieRelics
05-13-2013, 01:14 AM
Read, Rate and Review on HauntersDigest.com... Shot in the Dark
http://www.hauntersdigest.com/vendor/shot-in-the-dark-scare-tools/

Darkblood
05-14-2013, 03:01 PM
I'd love to see a video of this fog mask in action!

Front Yard Fright
05-16-2013, 05:50 PM
I'm 90% positive these are the two owners of Shot in the Dark. Perhaps reaching them through Facebook may help resolve some of your product issues?

https://www.facebook.com/touchofdeathjewelry

https://www.facebook.com/SWChainsaw

Odinseye
05-22-2013, 01:52 PM
I received an email over a month ago now saying that they were going to replace last years crap and send me a free gift to make up for it. Im thinking GREAT at least I will have something I can use this year. Unfortunately I AM STILL WAITING?!!! Why take the time to send an email then not follow through? Its not rocket science... you replace something that should have never made it out of your workshop in the first place. Quit the crap... just get it DONE!

Fairbanks Asylum
05-24-2013, 07:25 AM
I hear exactly what you are saying. I went through it last year from June till the Transworld show in March. I couldn't figure it out myself. The amount of promises that were made and never followed through on. I got the same promise of getting the spark knives set and a free gift. Although I was happy to get the spark gloves. Never did get the free item.

But once again it came down to chasing him down at a show. As for facebook, we had some negative comments about their lack of shipping and broken promises. But those comments have all been discarded. I really wish Facebook had a dislike button as well as a like button.

Though Mike has to realize how bad his reputation in the industry is. And either he doesn't care, or he thinks his product is so great that people will come anyhow.

Just my 2 cents

Rob
Fairbanks Asylum

Odinseye
06-24-2013, 09:00 PM
Almost to July. Still NOTHING! Hope those who ordered from them this year are getting their stuff and it isnt the crap they sent me.

Odinseye
09-16-2013, 01:04 PM
So after recieving emails on two separate occasions that they were BUILDING my horn gun and would have it out to me along with some other things to make me happy I STILL HAVE NOT RECEIVED A DANG THING! Why bother emailing if you are not even going to bother following through? The next convention I am at I am going to stand in front of their booth and tell everyone what my experience has been.

shawnc
09-22-2013, 01:47 AM
I found your prop. They sold it to someone else: http://www.hauntworld.com/haunted_house_forums/showthread.php?20656-Last-Minute-order-Great-Vendor&highlight=shot

Sorry about the sarcasm. Just goes to show that there doesn't seem to be any rhyme or reason to what customers some vendors deliver to and which they don't. Maybe it helps to give them a good review in this thread.

Dman
09-22-2013, 04:35 PM
The item I purchased was the Brand New Shredder Saw that Shot in the Dark now produces. We all have different experiences with different vendors. I have dealt with Mike from day one and have 1 of every one of his props. I have ordered direct with no issues as well as at trade shows and I've had only Positive experiences with Mike. I have never had any failure from his products, the biggest issue was a couple of times we had to replace terminal ends from changing out the batteries. We ordered a dozen of the batteries online for $9.00 each and kept spares charging at all times.

Thanks,

Dan Augusto
Owner Tombstone Productions

austind
09-22-2013, 05:55 PM
I do cash and carry at shows due to the fact that it hard to get dependable service from them. He know he has a issue, I have talked to him about it and he really has no response when asked directly face to face.

shawnc
09-26-2013, 11:38 PM
The item I purchased was the Brand New Shredder Saw that Shot in the Dark now produces. We all have different experiences with different vendors. I have dealt with Mike from day one and have 1 of every one of his props. I have ordered direct with no issues as well as at trade shows and I've had only Positive experiences with Mike. I have never had any failure from his products, the biggest issue was a couple of times we had to replace terminal ends from changing out the batteries. We ordered a dozen of the batteries online for $9.00 each and kept spares charging at all times.

Thanks,

Dan Augusto
Owner Tombstone Productions

What I meant was that he should have built the OP's product (whatever it was) before he started on your product (whatever it was). As many vendors point out in their defense, there are only so many hours in a day. But why would they then take and fill a new order when there is another one that has sat unfinished for months?

Odinseye
10-04-2013, 07:42 PM
So... never received a thing from these guys. Sent them a email yesterday letting them know that I will be spreading the word that their business sucks. I will also be at the next big convention so that I can stand in front of their booth and let everyone see what a piece of crap they sent me. They would have been WAY better off doing the right thing and taking care of business. As soon as this season is over I am going to search out every dang haunt forum that I can find and let everyone know my experiences.

Lcox
11-01-2013, 06:03 AM
Totally. I started a thread a few years ago. Same thing. Ordered at Transworld 2011. Months later no shipment, promises, promises, promises, the 2011 fall season came and went, I started pressing again in Jan.

Mike returned one message saying that he filled the orders that he could but when it got close to the fall season, he had to pick between his haunt and filling orders. He chose to set up his haunt. No heads up for unfilled orders, no refunds or anything. After that he didn't return my calls or emails. I started blasting them on hauntworld, facebook and the like. After I sent a personal message saying I was going to call visa and report fraud (because I paid for a not received product a year before hand) and that I would stand in front of their booth at transworld and talk to everyone that came by, they sent me my items and some little extra thing I didn't want. I cant remember if it was 14 or 16 months after I place the order.

Yeah, I won't ever do business with them again. If you do cash and carry only with them, I'd never place an order with them. I figured he would fix the issues. It is actually not that hard to do business well, you just have to have some respect for your customers.

tommy g
11-22-2013, 03:24 PM
i called sept 2013 mike answered phone while driving. call ed me back several hours later.i asked whats in stock ,only 30 cal cans.i explained all i read about his company not so good..he said dont beleive all you read ,there old post.. so i ordered paid extra to ship it shipped 1 day late..did not work battery had dead cell ,fully charged but dead cell..2 days later mike said ooh yeah was in hurry to ship only battery i had, got new batteries today send you two ..wow thks..never showed..now no reply to email ,no return calls never used horn this season...shot in the dark is perfect name for them, its a shot in the dark you get a working product..sorry to say but mike needs to be shot in the dark...

drfrightner
11-30-2013, 02:47 AM
This is just an ongoing issue with the haunt industry... its so easy to become a vendor you just buy a booth at TW, or you make some posts on a forum and well put up a website. I have learned not only from these forums and hearing about peoples experiences with vendors but first hand... personally and typically I don't post about my bad experiences with vendors I simply never use them again and tell everyone I know not to use them.

It really depends on how far they go before I'll get on here and blast away but more times than not I shy away from that... there is always two sides to a story even if one person is not telling the truth. We've seen a lot of good people get scammed by vendors over the years, we've seen a lot of vendors here today gone tomorrow. But you know this has worked both ways haunts screwing vendors...

Sometimes you have a very unreasonable customer blah, blah, blah... personally I've mainly purchased from people I've known, trust or done business with in the past. Funny thing is I trust Gore Galore but honestly never bought much of anything from him for 15 plus years... now we are doing lots of stuff with him. It takes time to develop a working relationship especially when one person is very critical and picky (MYSELF) LOL.

I never ordered from Fright Props either until really the last year or so ... again 20 years in the making. Some vendors I' use to order a lot from like all the time every year now hardly at all if ever... you find a comfort zone with a vendor and from there you can build trust, share idea's and build a future together.

I wouldn't ever order from ANYONE just because I like something they did like I said for me its taken 15 plus years to develop a relationship with some, while other relationship that worked for 15 years don't work anymore.

Learn about the people you order from, know them, trust them, and LIKE THEM PERSONALLY before you order anything.

I'll throw something out there that new company that made those animated mannequins I liked them however I don't know anything about them so no matter how much I liked them I didn't order anything. IF that company reached out and I knew more about them maybe I would do something... hey I'm not like everyone else but I dont' like getting burned by anyone. I know one thing I've never done is burn anyone... and I never will!

Larry

Karl Fields
11-30-2013, 10:08 PM
Just to let some of you know that there ARE happy customer's of Shot in the Dark and I am one.
Maybe it was luck, phase of the moon or location, but we have always gotten our working product as promised.
Not saying that others are wrong, just that those with bad experiences tend to be quicker to pull the trigger on complaints than those with OK experiences are with compliments.
Just saying ...

Dman
11-30-2013, 10:57 PM
I'm with you Karl, I have pretty much one of everything Mike offers and multiples of popular ones in case of failure. To date we have had zero failures, only replacing batteries when they run out. I look forward to the new innovative products that are Made in the USA by hand.

Dan Augusto
Owner Tombstone Productions

Odinseye
12-02-2013, 04:13 PM
Im glad you received what you ordered. Without a doubt they have sent out some product that was not junk, or else EVERYONE would be on here complaining about them. But, just the fact that they sent several people junk or not at all should make you consider ordering from them again. I ordered one thing, paid $500 for it and received something so bad that it was unusable. It was not even close to what I ordered or what they showed on the floor at the convention. Whats to stop them from doing the same to others? Not a thing. I was promised time and again that they were "building" my replacement right then.... never received it. Basically its a crap shoot. Are you willing to bet $500 that you are going to get the product you ordered? And yes, to some of you I understand that $500 is a drop in the bucket for what you spend, but to us it was 1/6 of our annual budget. These guys do not deserve your patronage. By continuing to purchase from them you are endorsing their bad business. Lets hope you are not the next one on here complaining that they screwed you. But if you continue to buy from them eventually you will be.



I'm with you Karl, I have pretty much one of everything Mike offers and multiples of popular ones in case of failure. To date we have had zero failures, only replacing batteries when they run out. I look forward to the new innovative products that are Made in the USA by hand.

Dan Augusto
Owner Tombstone Productions

Odinseye
12-02-2013, 04:14 PM
By the way... I "promised" Mike that I would be on every haunt site posting about my experience with his company. If you know of some I have not done yet let me know and I will get right on it!

FrightProps
01-15-2014, 09:07 AM
More news to come but i wanted to let everyone know that FrightProps is now the exclusive stocking distributor of Shot in the Dark Scare Tools.
We will be maintaining a large inventory ready to ship. We will also have plenty of product at Transworld and MHC to cash and carry.

Doug.
www.frightprops.com (http://www.frightprops.com)

screamforadream
01-15-2014, 01:25 PM
Finally! With fright props name on it I'd feel a LOT better buying one of the scare tools. Good for you guys, hope it does you well!

Darksidestew
01-15-2014, 04:41 PM
All that has to happen now is Shot gets the items to frightprops....hmmmm

stew

FrightProps
01-15-2014, 08:42 PM
Hi Stew... We are only selling what we stock. We are stocking up now and will have plenty on hand by Transworld.

Doug.

screamforadream
01-15-2014, 10:54 PM
Hey Doug, one question that I wanted to ask, which skipped my mind before...the scare tools have been within my budget range for a while, but I was always concerned about getting it and getting it in full working order....will you guys be testing each piece individually, or have some sort of quality control in place to assure what you are selling by them is what the buyer should actually receive? I was really overcome with joy when you guys announced you'd be carrying the product because I love ordering from you and trust you immensely. But it's the SITD reputation that's scared me away from ever doing business, a small handful of good reviews in an ocean of negativity is about as comforting as seeing a hurricane come flying towards your house....so in short, outside of having physical stock and only selling what is in your possesion, what extra measures will you be taking to ensure product quality? Thanks!

FrightProps
01-16-2014, 07:06 AM
Hey Bobby... Thanks for the FrightProps love :)
I'm well aware of all the issues and headaches people have encountered with this product line in the past, that's the reason why I wanted to see if I could help Mike with sales and service. So yes, we have been and will continue to test every single item that comes in. And if needed make fixes before the products leave our shop. Mike has been working his butt off to get product to us and we are really happy with the quality. And FYI, he will not have a booth at the show this year. All sales will be done by FrightProps and we will have plenty to cash and carry at the show and for shipment well into the season.

Doug.

screamforadream
01-16-2014, 08:01 AM
Cool beans man! I'll be sure to drop by early on Thursday to pick some up before they're gone lol, see ya at the show!