PDA

View Full Version : Anybody getting nervous?



wickedfarmer
08-14-2013, 08:26 PM
Heard from another haunt that their prop was scheduled for 2 months ago (transworld order) and no prop yet and can't ever get through on phone...tried some 30 times the other day they say. I have a flying monkey from same company scheduled Aug. Not a word Tick tock....tick tock...

Wicked Farmer

TheGreatPhantasmo
08-18-2013, 06:24 PM
Mind if I ask which company?

horrorman666
08-18-2013, 08:03 PM
There is only one company that I know that makes flying monkeys.

TheGreatPhantasmo
08-18-2013, 08:22 PM
There is only one company that I know that makes flying monkeys.

And that would be?

Brooks
08-18-2013, 08:54 PM
Im trying to wright the pitch and as the days till October 1st rolls around Im getting more nervous.

wickedfarmer
08-19-2013, 09:13 AM
it is NOT...repeat NOT Gore galore, posion, or Distortions. (Funny as you see Distortions on their reality show with problems popping up....but the customer service has always been absolutely amazing after the sale and after shipping even when a problem was not caused by them). lets just say it is a company that is ripped on here quite a bit for welds and so on. Though I have never had a problem with any of their props...even the HUGE ones people love to gawk at when at transworld and even find myself telling people who have problems with their props to find out what lubrication means. I am outside and used their stuff for many years without a problem. Of course I also use tractors that are 40 years old too and maintain them.

Wicked Farmer

wickedfarmer
09-04-2013, 09:35 AM
Found out opening credit card bill they billed last part of balance to my credit card on Aug. 8th. Does that mean it is done???? Cant ever get through to someone via email or phone this last month. And I am never called back. Do I just show up in Columbus Ohio and say I'm here to pick it up. And just hope it ws finished and sitting in a corner. Have heard rumblings there will a very well known haunt sitting outsie darkzone basically ready to tell everyone not to do business with them AND WHY. What they tell me has happened to them going on 2 years now makes my current problem small.

Tired of calling 614 -252-8000 and getting nobody at Scarefactory.

Wicked Farmer

wickedfarmer
09-04-2013, 09:44 AM
I hate dropping bombs here but damn I have had enough. Credit card dispute dept. will cancel this if no cntact to me made by Sat. Done screwing around. If anyone knows Dave personally tell him.

Wicked Farmer

screamforadream
09-04-2013, 10:34 AM
Be careful. Contact doesn't mean much to that con artist, he'll contact you and tell you everything you wanna hear and then won't do anything about it. You are wasting your breath speaking to him. But if you really want to try to contact him, use his cell: (614) 565-3590

wickedfarmer
09-05-2013, 07:26 AM
So we will see. Harvest starts next week; why we scheduled pick up in Aug. And some prop makers are reading this and smirking. YOU KNOW WHO YOU ARE...AND SO DO I. Yeah you K.A. and A.J.

Wicked Farmer

wickedfarmer
09-09-2013, 08:51 AM
Chase has issued credit to my account. Sad day. Believe it or not; as it sounds unbelievable; but my first experience with Scarefactory was amazing. Back 8 years ago we were a growing haunt with 4 years under our belt we subcontracted out the haunting and we concentrated on the corn maze. It was early Aug. many years ago when our subcontractor broke contract. Found this cool company on the internet called Scarefactory and called them. GOT THROUGH in Aug. to them. Odered Slayer on the Pediment, a couple pop up animatronics and the Tombstone Reaper. Drove down a few days later with the tandem axle grain truck and picked them up. Nothing to it. Have had Scissor Searpent, and other pieces as well over the years.

Been more than once on here they have been gang piled on by haunters complaining about break downs and I defended them saying I have not had problems...and I do maintance and lubrication to the pieces that should be done.

Just a shame they have such a nice display every year...and now I will just walk on by.

Wicked Farmer

wickedfarmer
09-09-2013, 09:31 AM
Since not so good news can tend to cast bad shadows on others; and new haunts are reading this forum; I feel it is necesary to state that there are some fantastic prop makers out there who keep on top of all ends of their business like customer service. Poision Props, Night Frights (Ghost Bust & mirrior), and Distortions have been top notch all the way around every year I work with them. And Gore Galore's posting that they were stopping taking orders to avoid the above problem did not go unoticed.

Wicked Farmer

Phantom Blue
09-09-2013, 11:13 PM
Glad you got the credit!

I have always been impressed with their booth at TW, and have always put some of their props on my "Wish" list, but after all the complaints and seeing how they handle these complaints, looks like I will be spending my hard earned money else where.

Thanks for the details on this, as you have saved others from the same aggravation!

wickedfarmer
09-11-2013, 07:49 AM
I have said this elsewhere on here before but will say it again. The customer service runs the full spectrum in haunt industry. As poor as one is another is beyond impressive. I had a prop from Distortions that had a problem (WAS NOT THEIR FAULT - Controller they use and get from another haunt company had put in wrong size fuse) But even though it was not their part that had problem they had correct fuse in my hand less than 24 hours later! You read that correct...not their fault but they still had part from 3rd company air shipped to me in less than 24 hours. hasn't missed a beat since. John Deere who I buy $160,000 combines and $100,000 tractors from cant even come close to a haunt company like Distortions for service. If you see Distortions show "Making Monsters" and it looks like chaos all the time ....remember you are watching a tv. show where chaos is what people want to see. Their service ROCKS!

Wicked Farmer

Phantom Blue
09-11-2013, 10:40 AM
Yea your right on the Customer Service thing. I have meet Ed from Distortions a few time and he is a straight-up cool cat and would never be worried about any purchase from them.

Being a farmboy myself, I know all about John Deere and I would say that sometimes you do get what you pay for, but there is not excuse for the customer service to be that way at SF or any where for that matter. Someday, fewer customers will take a bite out of the wallet if it hasn't already.

Good luck with the haunt this year!

PB

Trepidation acres
09-15-2013, 10:51 AM
We have had a couple of small problems with orders this year but they were all fixed in a timely manner. I still have one prop that hasn't showed its face yet. Gore galore gave me a delivery date of July, but August came and nothing, I wasn't too worried because I've never read anything negative about them. Then September rolled around and I am getting a little bit anxious, contacted them by email and was told it would be out the door last week, still haven't heard anything since, so yeah now I am a bit nervous!!! Hopefully I'm stressing over nothing. With that said, we had good deals with Creature Corps, Midnight Studios, Distortions (as always), and pumpkin pulp. Now just crossing my fingers that gore galore comes through really soon and doesn't give me a reason to skip their booth this year. I really love their stuff, but I don't do the whole fool me twice deal!

Update: received our order from gore galore today. It's awesome and I am totally glad I was worried for nothing. Thanks Kevin!!!

MarkSchaefer
09-15-2013, 02:43 PM
Yes, there are excellent companies out there Fright Props gets 5 stars also!

Trepidation acres
09-15-2013, 03:49 PM
Yes, I also love fright props! Some of the best customer service in the business! I didn't mean to forget them, just thought it was common knowledge!

wickedfarmer
09-16-2013, 08:44 AM
Have heard of two haunts (spoke DIRECTLYwith the OWNERS) that they both had prop shipped back to SF for fixing (one broke after 2 days) and after a long wait they BOTH had an UNFIXED prop sent back to them. Do not be surprised to see t-shirts in St. Louis saying something like "Ask me why I will never buy from Scarefactory again". They are checking legality of it now! But after going on for a couple years now and always promised it will be taken care of lets just say THEY ARE PISSED!!!!!!!!!!!!!!!!!!!!!!!!!


Wicked Farmer

Gore Galore
09-16-2013, 03:20 PM
trepidation acres.
please PM me the name the order is under and your invoice # if you have it and let me double check your delivery date for you.
Not to worry, if you gave us a DEADLINE delivery date, and we said we could do it, you will have it.
We wont leave you hanging without an answer, regardless.
It has been a crazier than normal year.
We always do our best, but things happen you can't for see.
This is the way it is for ALL companies.
But the best thing any vendor can do is make sure our customers know where we are at.... NO matter what the problem is.

Gore Galore
09-18-2013, 09:04 PM
Mike,
Thanks for your patience.
And I hope you love your costume!

Trepidation acres
09-18-2013, 10:37 PM
Mike,
Thanks for your patience.
And I hope you love your costume!

Thanks again Kevin for your prompt response and handling of my order!
I'm sure we will love it and can't wait for it to arrive!

ZombieRaider
09-26-2013, 04:28 PM
I can't comprehend SF dropping the ball again like this.....When their entire business model relies on a fairly small group of customers for a niche product line such as professional haunt props....There is no room for huge blunders like this....It's not like they have a huge target audience to pool from (people with $1000+ to spend on 1 prop)....It's a shame they can't see the bigger picture.....I'm sure it's hard to build the amount of product they need to and still make the deadlines....They are more than likely understaffed....The bigger problem though is you guys are putting YOUR BUSINESS on the line by trusting someone else to deliver what you need to run your business for profit....It doesn't matter how well your running your business if the folks you have invested in (TIME and money) can't deliver....Not only do they fail but so do you....It's not like you can just cancel the order and have another vendor deliver an order to you next week....It's too late....There's a lot of trust that goes into this....I'm not a pro haunter but if I was and they burned me like this, I would not give them the power to do this to me again - 1. Take and hold my limited budget for an indefinite time frame 2. Waste my precious time waiting for something that may or may not happen 3. Stress me out wondering if they are building what I need 4. Leave me in limbo by not returning any kind of communication 5. Wondering when I should start a plan B because the season is almost here....In my opinion that is WAY TOO MUCH POWER for a company to hold over YOUR business....It's too bad because they make some of my personal favorite props....ZR