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WickedWoodsHaunt
10-13-2008, 11:16 AM
This is always a hard question. You don't want to have an intoxicatd person or group in your haunt, yet it seems 50% of the patrons are drunk, and You don't want to start a problem that leads in violence if you don't sell them a ticket. Sometimes drunks act nice and the sober ones are the violent ones so it's hard to red flag them. Who has had to turn down people at the ticket booth and how do you deal with this?

damon carson
10-13-2008, 04:59 PM
Ask Jim Warfield he deals with them on a daily basis. LOL!
Damon

Howie Slobber Erlich
10-13-2008, 05:37 PM
If we see people who are obviously drunk or under the influence of drugs we will not sell them tickets. I would rather deal with upset customers before they enter than have to deal with them once they get inside. We simply tell them that we believe that they are not in any condition to enter and for the safety of our other guests, our actors and themselves, we reserve the right to refuse them entry.

Howie "Slobber" Erlich
Deadly Intentions Prison Escape
www.deadlyintentionshaunt.com

Motograter
10-13-2008, 08:08 PM
This brings up a good topic. Last night we had a group of adults who where very drunk. They where giving our ticket sale ladies a hard time about paying and wanting to go in. Plus I guess they where upsetting other costumers waiting in line. So we gave in and let them in but the police where called out which they arrived super fast because 4 cops were waiting for them at the exit of the haunt. 3 of them took a trip to the police station after blowing a breathalyzer test being under the influence and driving drunk.

Jim Warfield
10-14-2008, 03:09 AM
It's really kind of insulting. We do all this work to entertain people and they goof up half their senses and reflexes and minds with chemicals.
"Now entertain me!?"
Then there are the non-stop talking, 2 secdond attention span drunkards that are loudly hyper-critical. "I thought this was upposed to be "funny"!?
To which I have replied:"If you stopped talking for 5 seconds you might hear something "funny".
We all design and build our haunts as foolproof as we can, then pray the fools don't come in.
Many years ago I attempted to keep everybody happy by asking one of the drunk's friends to take responsibilty for their staggering, screaming drunk friend.
(Looks good on paper!)
About a minute later the booze they had just chugged would hit the seemingly sober responsibilty taker, now two screaming, staggering idiots are loose!
Like Howie said, you have to keep them out! (Unless this is the cheap way to efect a tare-down a few minutes before the last hurrah? = last few moments of the seasonal business.

Haunting Copy
10-14-2008, 04:15 AM
If I were drunk waiting in line to go through a haunted house, and I saw a "loud" drunk get turned away (in a professional, respectful manner), I would strive to behave better so that *I* wouldn't get turned away. I think the ruckus of turning one (or a few) away is a good thing. It puts people on notice: We will not tolerate your crap!!


I wonder what the total would be if we added up all the damage drunks did to haunted houses each year. Anyone venture a guess?

Sarah

Uptown Haunts
10-14-2008, 06:40 AM
My plan includes having a high Police presence. Meet with your local Law Enforcement Officials, Mayor, City Council, Township Supervisors, etc. Present the idea of allowing patrol officers to stop in for coffee and whatever you serve your staff or if you have concessions, offer a basic free snack/meal when they go on break in return for their presence. With a high police presence, this could deter potential trouble in one form or another. If a problem does rear it's ugly head, you've got the local police to handle it. Make it very clear that you have a "ZERO TOLERANCE" policy for drugs, alcohol, fire arms, etc. and that you will prosecute to the fullest extent of the law. Don't forget to install and use video surveillance so that you have evidence of any 'alleged' bad behavior.

Many police departments equip their patrol officers with breathalizers. Or at least their supervisors have them. This way, if you have a suspected drunk, they can do a breath test. Police officers are also trained, and have some level of experience, in spotting suspected drug use by some of your patrons. A police presence is like having sprinklers in your building. It doesn't do any good to start installing them after a fire starts. Think about it....

Steve....

mindtumor
10-14-2008, 01:05 PM
This brings up a good topic. Last night we had a group of adults who where very drunk. They where giving our ticket sale ladies a hard time about paying and wanting to go in. Plus I guess they where upsetting other costumers waiting in line. So we gave in and let them in but the police where called out which they arrived super fast because 4 cops were waiting for them at the exit of the haunt. 3 of them took a trip to the police station after blowing a breathalyzer test being under the influence and driving drunk.

Half of our customers are drunk. Trying to stop drunk ladies from grabbing and fondling me is starting to get real annoying. At least you have a table between them and you.

It is interesting because I always thought guys said the most inappropriate things. I am learning that the stuff woman say is the raunchiest crap I have EVER heard. And when they are drunk it is magnified.

Motograter
10-14-2008, 04:56 PM
Half of our customers are drunk. Trying to stop drunk ladies from grabbing and fondling me is starting to get real annoying. At least you have a table between them and you.

LOL so you have ladies grabbing you? are they hot? I had no clue this was going on. I think I still have you topped. Like 5 years back a drunk dude took out his unit at me.

Jim Warfield
10-14-2008, 06:48 PM
Number one has to be the loss of other customers who if they wanted to be in the company, or earshot of drunks would have simply went to a roudy tavern.
I have had parents quickly almost clap their hands over their kid's ears when suddenly profanity fills the room for usually very little or no reason.
Nobody was startled, no scares just drunk.
I often return smart-ass comments back at "Drunky", make them look as stupid as they really are before they are kicked out, sort of a lesson for the younger people, maybe. I try to limit any innuendos in my reply to being no worse than I was given.
Maybe my personal favorite is to pretend you are a little hard of hearing and ask the drunk why he would want to "Lick my ass?"
"I said, Kick your ass!", Drunky says.
Goodby!
Sometimes we hold a quick vote from the others on the tour and vote Drunky out the door.
The longer I allow drunky to be in the house the much more likely others in that group will be wanting another tour free or refund, along with the wasted time it takes trying to be logical with an infected, alcohol poisoned mind, a no win situation.
If I was building a haunt just for drunkys , it would be a thickly padded hallway that could be hydralically tipped to slide them out with nothing for them to grip on to slow the process.
That's it, just one hallway, nothing else.

Patti Ludwinski
10-15-2008, 02:01 AM
50% of your clientele are drunk? Wholly cow! Fortunately, I haven't had that problem. The drunks don't show up til near the end of the night...around 12-12:30am, so the majority of the night is pretty clean. I actually have more stoners than drunks. Sometimes I think I'm gonna get high myself just from smelling them. LOL. I think we have more problems with rude people or the occasional jerk trying to cut lines, moreso than drunks.

We hire off duty officers to keep the peace at our haunts. It's worked out through their precinct so they arrive in uniform. It's great. It works better than hiring "security" staff. No one wants to cross an officer, cuz the result is jail.

mindtumor
10-15-2008, 07:19 AM
LOL so you have ladies grabbing you? are they hot? I had no clue this was going on. I think I still have you topped. Like 5 years back a drunk dude took out his unit at me.

That was just Charles going through and you asked to see it is what I heard.

mindtumor
10-15-2008, 07:19 AM
50% of your clientele are drunk? Wholly cow! Fortunately, I haven't had that problem. The drunks don't show up til near the end of the night...around 12-12:30am, so the majority of the night is pretty clean. I actually have more stoners than drunks. Sometimes I think I'm gonna get high myself just from smelling them. LOL. I think we have more problems with rude people or the occasional jerk trying to cut lines, moreso than drunks.

We hire off duty officers to keep the peace at our haunts. It's worked out through their precinct so they arrive in uniform. It's great. It works better than hiring "security" staff. No one wants to cross an officer, cuz the result is jail.

On Fridays and Saturdays I would say half. Our attendance is a lot smaller than yours so really it is like 10 drunk people, LOL!

monsterwax
10-24-2008, 11:25 AM
I tell them I smell Alcohol, but don't know how much they've been drinking. But if they ACT drunk at ANY TIME, they will be ejected. That means if they touch anyone, cuss, push or shove, or are rude, they are thrown out with no refund. Agreed?" (If they act tipsy and can't keep their balance, I don't let them in. I don't want them fall and blame us.)

Ken Spriggs
10-24-2008, 02:57 PM
Ok so I will agree that we may handle this situation a little different than the normal folks but I know this way is funner!

Our line is usually pretty long and outside.
We run 10 actors or so outside to entertain.
As some of our guest actors will confirm....some people in chicago are real aholes.
Sooooo let the drunk ones drink......if they are drinking inline....they get bumped
If they are unable to stand they get bumped

BUT if they can walk we taunt them to the point of snapping........but we usually let them buy a ticket first....we have a no refund policy.
Then........just wait and they will do something stupid and you escort them out.
The crowd usually likes it when we send the gorillas after people in the lobby.
If they hit someone....they get a ride to the jail for a few hours and $250

See it can be fun!!!

HauntedPhantom
10-26-2008, 03:11 AM
Number one has to be the loss of other customers who if they wanted to be in the company, or earshot of drunks would have simply went to a roudy tavern.
I have had parents quickly almost clap their hands over their kid's ears when suddenly profanity fills the room for usually very little or no reason.
Nobody was startled, no scares just drunk.
I often return smart-ass comments back at "Drunky", make them look as stupid as they really are before they are kicked out, sort of a lesson for the younger people, maybe. I try to limit any innuendos in my reply to being no worse than I was given.
Maybe my personal favorite is to pretend you are a little hard of hearing and ask the drunk why he would want to "Lick my ass?"
"I said, Kick your ass!", Drunky says.
Goodby!
Sometimes we hold a quick vote from the others on the tour and vote Drunky out the door.
The longer I allow drunky to be in the house the much more likely others in that group will be wanting another tour free or refund, along with the wasted time it takes trying to be logical with an infected, alcohol poisoned mind, a no win situation.
If I was building a haunt just for drunkys , it would be a thickly padded hallway that could be hydralically tipped to slide them out with nothing for them to grip on to slow the process.
That's it, just one hallway, nothing else.


Out of all of the responses so far, this was my favorite. I particularly like the idea of letting the other patrons vote to determine whether the drunk gets to stay or go. I think that would help them feel more empowered by the process and less likely to ask for a refund. Good idea, Jim!

Jim Warfield
10-26-2008, 09:12 AM
Democracy can have it's pitfalls.
I asked a group to vote on who they would rather have giving them their tour of my house? The 16 yr. old mouthy idiot who couldn't shut up or me? (No alcohol involved)
There were a bunch of little kids in the group who voted for the 16 yr. old because he was first on the ballot, I lost.
I handed my little flashlite to the 16 yr. old and I procedded to say nothing as he pointed the light toward various items in thwe rom and said:"Wuts diss?, Wuts diss?...Wuts dis?"
After maybe 30 secondes his sister took the tour back for me saying, "Give him back the flashlite, Idiot, you don't know anything!"
He was also the kid who could not stop touching everything! GRR!
As I looked him in the eye, told him to please not touch everything , he slowly removed his left hand from what he was touching as his right hand moved forward and grasped another item! Like swinging across monkey bars! He could not not be touching something all the time!

Dr. Haunt Chamber of Fear
10-28-2008, 05:28 PM
As long as the group has someone with them that appears to be responsible, i.e. not drunk - then we let them go through. We do have a police officer at the ticket booth and this will scare some; we go over the rules as the first part; and then if our actors at the door identify a potential bad customer (drunk, harraser, etc) then we have our inhouse security follow them through to ensure they do not get out of line.

We also teach actors that if they have a rough customer to keep their distance and do a pop-out scare and return to there safe area.

For the last 6 years this has worked for our haunted house.

But as others have said if we turned away our drunks then we loose our customer base because must haunts are intended for high school age and older which means majority of our patrons are of age to drink.

condemned 12
10-29-2008, 05:01 PM
yeah there was a guy behind our group eric that went in your haunt.he was cussing the whole way through but he was harmless.he was scared of everything in there.but if they are rowdy before going in dont let in.

screamline studios
10-29-2008, 06:54 PM
I am throwing this WAY out there???? but if you smell booze on there breaths why not pull out a form that says you know they have been drinking, and all security will be focused in on them, make them sign the form and let them go in, in the end they agnoliged they were drinking and any repercusion was because of there actions......

P.S I know this sound wacky but no one wants to lose a sale

Jason Blaszczak

http://screamlinestudios.com

BrainDonor13
10-29-2008, 06:58 PM
Sounds like the kid was on the autism spectrum.

MMManiac
10-30-2008, 11:27 AM
Since we are located in Green Bay, which in itself is a bug drinking town, and 1/2 block away from the bar district we get lots of drunks. Just because they are drunk doesn't mean we dont let them in. If they start acting unrulely we have security follow them throughout the house. If they get out of hand they get escorted. Our police do not carry breathalizers (they are not admissiable in court so why waste the money) so we can't go that option. we only had one problem with a guy getting bad so we had the cops take him. First a trip to the local ER for some blood work and then a trip to the Jail.... What a fun night for him!

Damon_M
10-30-2008, 05:41 PM
No smoking, no swearing, no alcohol, no weapons of any kind.
Anyone, sober or drunk, breaks any of our house rules, security escorts them out. We have a no refund policy as well.

We do have a high volume of customers who are under the influence of something when they come visit. But as long as they dont cause a problem or break any of the rules, we let them enjoy the show just like everyone else.

Granted, just like any other service industry, if a person cant function, ie walk or talk, we deny them entry.

The Doctor
10-31-2008, 09:20 AM
We had two idiots last night pull their beers out and take a drink inside the general waiting area. Our police tried to let them leave but one wanted to be a total @ss and so it was trip to jail time instead.

Jim Warfield
11-02-2008, 09:14 AM
Compare a haunted house to a stadium filled with people seeing a game or race, I wonder what percentage of those customers are flying alcohol-powered?
Years ago a local smarty-mouth got his jaw severely broken at the end of a Cubs game by a stranger's fist, of course both of them were probably drunky.
It probably wasn't even a close game!