Shot in the dark..lost in the dark?
Shot In The Dark issues........
Having the worst time with them. They do have some cool products but who cares how a product looks if you don't ever recieve it.
I have been promised for several months that it was shipping out but never has. Excuses include : Problems getting batteries..oh we got batteries will ship out the following Monday...don't know why it didn't ship...and it goes on. How many times can you make an excuse for one order. Either it's ready or it isn't. I wish vendors would stop blowing smoke. Just tell the truth. If you say your going to do something then do it.
Then I was recently told that the boss had the tracking number and I would get it ASAP...... a day later nothing.... then Oh I'll send it to you..a week later nothing. Then Mike emails me and says thanks for my patience and that he will ship it and he will give me the tracking number saturday. Guess what..no tracking number. I then just emailed and asked for a refund and wished his business well then I get a message tonight saying oh here is the tracking number and if you dont like the way I run my business then don't order from me let someone else get my products. Well tracked the number that he gave me and the label was only printed not actually shipped.
I do understand that things happen I have been in manufacturing and retail for many years. I have missed deadlines but I have never missed 2 deadlines for the same customer. Hell I've even drove 6 hours one way just to make sure they got the order on time. Your word is everything !!! or at least it used to be.
At this point I don't want the order. I just want my money.
I hope I'm the only one with problems from this vendor. If you order be sure and take a picture of what you ordered and that way at least you'll have a picture of that cool looking prop.