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Thread: Credit Card Fees

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  1. Default Credit Card Fees 
    #1
    Join Date
    Jan 2007
    Posts
    112
    How do attraction owners handle the credit card fees assessed to them by your merchant processors for ON SITE swipes? (not online tix) Do you pass on the fee to the customer or not? I have heard of people using "convenience fees" to pass on the charge to the customer, but isn't this in violation of the credit card contract? I am dealing with this issue right now and need feedback from attraction owners who have dealt with this issue before. What do you do? Thanks for your help!
    Last edited by Woo25; 11-01-2010 at 12:18 PM.
     

  2. Default card fees 
    #2
    Join Date
    Feb 2010
    Location
    waterloo, iowa
    Posts
    41
    it is a violation of credit card contracts to basically penalize people for using them. You would have to raise your prices for everyone to cover those who use a card
     

  3. Default  
    #3
    Join Date
    Jan 2007
    Posts
    112
    ok, that was my understanding but I wanted to make sure.
     

  4. Default  
    #4
    Join Date
    Apr 2008
    Location
    Tallahassee, FL
    Posts
    327
    We stopped using credit cards because they began $15 monthly service fees in addition to the 3.5% commission. (Screw 'em, coz they're sure trying to screw us.) They even had the moxie to begin this change during the recession. But more people use paypal which charges no monthly fee, so it hasn't had any negative impact. Plus, the online tickets. So we tell them cash only, unless you buy your tickets ahead of time. Seems to work well.
     

  5. Default  
    #5
    Join Date
    Nov 2007
    Posts
    1,019
    Get a company to set up a portable ATM machine at the end of your ticket line. They charge a fee, but the customers have the opportunity to go to their own bank beforehand if they know they need cash.

    I am somewhat amazed at how little cask people carry these days. Equally amazing are the number of places that take cards, which I guess goes hand in hand.
     

  6. Default  
    #6
    Join Date
    Oct 2007
    Location
    Pittsburgh, PA
    Posts
    260
    We still don't do CC at the gate. I bet I had at least 100 people buy tickets via our webpage on their smartphone while standing at the ticketbooth.

    I'm seriously considering using some old hardware I have laying around and doing a Fandango'ish ticket kiosk. I really don't need anything much more than an old PC and a touchscreen monitor, all of which I have laying around. A little bit of specialized software and an on screen keyboard and viola.
    -Brandon Kelm
    Operations Manager & Technical Director

    We're headlining the HauntCon 2012 tour! We hope to see you there!

    A big thanks to all of those who came out to visit us on the '09 MHC Pre-Con Tour!

     

  7. Default  
    #7
    Join Date
    Oct 2009
    Location
    Lebanon, Ohio
    Posts
    41
    This was our first year accepting CC. About 10% of our ticket sales were paid for with a credit card. We ate the fees-
    I was surprised at the number of phone calls we got asking if we cash only or took CC. I don't think those folks would have come out, if we didn't.

    No record nights but a record season (barely) - i think CCs had a bit to do with that.
     

  8. Default Goddamm gas station charges you more for 
    #8
    Join Date
    Sep 2003
    Location
    HATBORO, PA (PHILLY)
    Posts
    1,016
    Using a credit card as opposed to cash! Hey, add 4%.. It's a tuff business, you gotta re-coup your costs !!!!!! Things are looking like they're gonna get worse next year. What else can you do ????
     

  9. Default cc fees 
    #9
    Join Date
    Feb 2010
    Location
    waterloo, iowa
    Posts
    41
    Also if people decide it was not worth it couldn't they dispute the charge and tie it up for weeks??
     

  10. Default  
    #10
    Join Date
    Oct 2009
    Posts
    14
    Quote Originally Posted by harrishaven View Post
    it is a violation of credit card contracts to basically penalize people for using them. You would have to raise your prices for everyone to cover those who use a card
    How do the gas stations get around this? Most of them around here charge different prices for credit or cash.
     

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