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Thread: Eureka Screams! Apology to Cydney Neil Re: "SCREAM BREA

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  1. Default Eureka Screams! Apology to Cydney Neil Re: "SCREAM BREA 
    #1
    Raycliff Manor Guest
    After being contacted by Cydney Neil and being made aware of our professional faux-paux. I responded to Cydney with the message below. Following my message to Cydney is her reply back. I asked Cydney's permission to post her response stating that I'd like for people to see that there were no hard feelings on either side and to show how pleasantly Cydney handled this. It's always a pleasure to have a misunderstanding handled with kindness and professionalism and it's just another perfect example of how Cydney continues to raise the bar on just that, professionalism! The entire Eureka Screams!, LLC Fright Team appreciates Cydney's leadership by example!

    Kel

    Message to Cydney:

    Cydney, I can honestly tell you, I had no idea the phrase "Scream Break" was trademarked. Because the name of our business is Eureka Screams!, LLC, we use phrases with the word "scream" whenever and wherever we can. I am currently working diligently to remove all occurrences of the phrase "Scream Break" from our advertising materials. I wish we had realized there was a trademark in place before sending out our many press releases. It honestly never occurred to any of us that this phrase would be trademarked. I had been told a couple of months after we began our marketing campaign that you had used the same phrase, but I honestly wasn't consciously aware that it had ever been used before we began marketing our event as such. When I was told you had used the phrase, I was also informed that you were closing your event and told you probably would have no problem with the same phrase being used by us, since your were closing and we were in a completely different part of the country.

    At any rate, I apologize for the misunderstanding and I have already contacted our webmaster to request that any and all occurrences of the phrase "Scream Break" be removed from our website. I have also already personally gone through our Myspace blogs and removed all occurrences of the phrase as well. In addition to this, I have contacted the radio stations we are advertising with and requested they cease using the phrase "Scream Break" in the radio promotions. Because I have utilized the online forums, HauntedAttraction.com and HauntWorld.com to discuss our Spring Break event, I'll be happy to post a formal apology and address this misunderstanding on these forums for further clarification if you desire.

    Thanks again for the excellent seminar at TW in Chicago and for the outstanding materials you presented.

    Sincerely,

    Kelly
    Reply from Cydney Neil...

    Kelly,

    Thank you so much for your prompt reply and immediate response to this. I appreciate it and would very much appreciate a post on the haunt sites as I don't want anyone else to try to use it either.

    Yes, I am closing my show but I have created some valuable names and events surrounding mine through the years and want to retain ownership of them for now.

    Best of luck with your event. It was a tremendous success for us and I only wish I would have thought of doing it years before. I am certain it is only a matter of time until many of the haunters follow suit.

    Thank you again, and if you haven't been out to my show, please make a point if it before its gone.

    Cydney Neil
     

  2. Default  
    #2
    Join Date
    Jan 2005
    Location
    Green Bay, WI
    Posts
    984
    good to see certain people can handle missunderstandsing like this profesionaly and not just slapping lawsuit treats on each other...

    Good job to both sides!

    Sean
    Sean De Wane
    ----------------------------------------------
    The De Wane Asylum
    www.dewaneasylum.com
     

  3. Default  
    #3
    Join Date
    Jan 2005
    Location
    DETROIT
    Posts
    1,072
    KUDOS for handling this like ADULTS!!!!!!!!!
    Now Kelly I have the ultimate solution to your problem, and for this little zinger I will only charge you 49.95 payable in four monthly payments!
    Turn your event into a SCREAM BREAKFAST!!!!!!!!!!!!!!! Oh yes the first ever in the haunt industry!!!!!!! woohhooooo whos ready for some Hotcakes!!! see now all you have to do is spraypaint or photoshop FAST to the end of your banners!!!!!!! CRAP I better do a TM pending on this name or else im out my 49.95

    Seriously though, Its nice to see people being civil, no name calling, no rock throwing,no calling BBE to take out the competition!
    Buried deep beneath Darksyde acres Haunted house In Michigan I'm the Best at what I do, What I do Isn't very NICE!
     

  4. Default  
    #4
    Join Date
    Aug 2006
    Posts
    224
    Here are some name ideas that you might be able to use

    Scream into Spring

    Spring into Scream

    Scream Cleaning

    Spring Screaming

    And for those fans of Mel Brook's "The Producers"...

    -Screamtime for Kelly and Racliff Manor!
     

  5. Default  
    #5
    Join Date
    Aug 2005
    Location
    Cedarburg, WI
    Posts
    2,008
    First, I love how professional everyone is.

    Second how about:

    "Eureka Screams Break!"

    "The Original Haunt Industry, Halloween and Horror Podcast"
    http://rfrpodcast.com

    COSTUMES FOR KIDS
    "Bringing Halloween to Disabled and Less Fortunate Children"
    http://www.costumesforkids.net
     

  6. Default  
    #6
    Join Date
    Jul 2005
    Location
    Hershey, Pennsylvania
    Posts
    409
    That was VERY professionally handled and I'm glad that there were no hard feelings by everyone involved!

    BodyBagging has a good name change suggestion, but how about taking it a bit further.... SCREAM BREAKFEST (with an "e" instead of an "a")?
    The Haunter's Depot
    www.HauntersDepot.com

    The Haunter's Depot -- You Can Scare Them! We Can Help! (A division of Haunted Ventures FX.) We are your premier source for Halloween merchandise. Thousands of products available including costumes, masks, static and animated props, changing portraits, makeup supplies, special visual and audio effect equipment, glow necklaces, lightsticks, and MUCH more!
     

  7. Default  
    #7
    Raycliff Manor Guest
    Wow! Thanks for the awesome messages everyone! Have I ever told you all that I love you! :wink: Great ideas on the new approach to the Spring Break concept! I've been so busy trying to undo that I hadn't had time to think about a replacement. Our favorite is EUREKA SCREAMS BREAK! That's a perfect play on our name Eureka Screams! We love all the ideas though. What creative minds!!! We're a twisted lot! :twisted:

    Kel
     

  8. Default  
    #8
    Join Date
    Aug 2003
    Location
    Ravens Grin Inn, 411 carroll st.mount carroll ill.
    Posts
    12,840
    Then a large sign with a Eureka Vacuum cleaner up on it's hind legs screaming because it's broke.("break")
    The vacuum hose could be whipping around sticking out of it like a snake.
     

  9. Default  
    #9
    Join Date
    Aug 2003
    Location
    Lexington, Ky.
    Posts
    2,960
    Eureka Screams! Presents: GIRLS GONE SCREAMING!!!


    Thank me later... :wink: -Tyler
     

  10. Default  
    #10
    Join Date
    Sep 2006
    Location
    Longview, Texas
    Posts
    1,351
    Well Kelly it's unfortunate to see that your not able to use that name, but it's good to see that this didn't go in a sour direction.
    I'll be there this weekend! I cant wait!!

    BTW- I sent you a PM not too long ago, about this weekend- did you ever gt it?
    Brad Bowen
    Owner/Operator of the Ultimate Fear Haunted House in Shreveport, LA
    www.ultimatefear.net
     

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