Hi Jim!!! Sorry about any communication issues!!! As you already know we have been on the road for a few weeks now, and yes we are working on your order!! It hurts me you posted this on a public forum. We are a company that puts customers first and we have never charged you for your order or any other customers order untill your order is shipped.
We are and never have been a company to take a customers money and run. Like most people here know i always give out my home office phone number !(440)205-0111. Which we kindly would have given to you if we received any communication about your concern. There were no messages on twitter, FB or in Screamlines e-mail from you.
p.s. All of us at Screamline Studios sincerly apologize for everything, we are willing to work to correct this issue.