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Thread: Flavorus is a rip off

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  1. Default  
    #11
    Join Date
    Nov 2008
    Posts
    501
    I agree whole heartedly! Typical answers from people trying to cover their hind ends from word of mouth damage. This is (essentially) the same answer I have heard three different times from three different reps. First Mark, then Caroline, and now this guy. It's disheartening to say the least, and your comment made me realize how often it really occurs. Not just on this forum and in this industry, but worldwide on a daily basis.
     

  2. Default  
    #12
    Join Date
    Sep 2009
    Location
    Indianapolis, In
    Posts
    399
    We've just posted a vendor profile for Flavorus on HauntersDigest.com. You can find it at http://www.hauntersdigest.com/vendor/flavorus/.

    So if anyone has had a experience with them, good or bad, please take a few seconds and visit their profile and rate them.
    News and event coverage from directly inside the Haunt Industry - http://www.hauntersdigest.com
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  3. Default  
    #13
    Join Date
    May 2007
    Location
    Columbia, SC
    Posts
    753
    I've never heard of Flavorful...were they at TW this year??

    REGARDLESS, last year I bought the POS system from Clearcut at Transworld. It was a little confusing and a few grand or so later, it's all still sitting in the box. I made the switch to online ticketing and I am in love with Ticketleap. Much like Shane, they bend over backwards for their customers. Last year we had an iFrame issue on our site that they caught and made me aware of...simple fix and we were ready to rock. That being said, we've returned to TL this season. The user interface is hands-down the best I've seen. We had a lot of other companies reach out to us this season but no one offered the simplicity and ease of use I've found from TL.
    O'Shawn McClendon
    Creative Chair -- Operator: Cayce-West Columbia Hall of Horrors

    One mans junk is another mans kick-ass new prop...

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  4. Default  
    #14
    Join Date
    Aug 2003
    Location
    St. Louis, MO
    Posts
    9,184
    I wouldn't say a company is a rip off just because you didn't like how their system functioned, did they take any of your money? I think they only get money as you sell tickets so saying they are a rip off is harsh. I think it would be better to say that you are not a fan of their online ticketing system or service, and prefer a different vendor. Would you agree? Larry
     

  5.  
    #15
    Join Date
    Sep 2009
    Location
    Indianapolis, In
    Posts
    399
    Quote Originally Posted by freak 'n' stein View Post
    I've never heard of Flavorful...were they at TW this year??

    REGARDLESS, last year I bought the POS system from Clearcut at Transworld. It was a little confusing and a few grand or so later, it's all still sitting in the box. I made the switch to online ticketing and I am in love with Ticketleap. Much like Shane, they bend over backwards for their customers. Last year we had an iFrame issue on our site that they caught and made me aware of...simple fix and we were ready to rock. That being said, we've returned to TL this season. The user interface is hands-down the best I've seen. We had a lot of other companies reach out to us this season but no one offered the simplicity and ease of use I've found from TL.
    One of the things that we really liked about TicketLeap, besides their great platform, is their customer service. That is #1 in my book because if you got problems and can't take money you need support fast. That's one of their reasons we partnered with them for our HauntApps.com platform. They were always looking at things from their customers point of view first on how to improve their service. They were the first to offer a great mobile ticketing interface that's very easy to use. I'm amazed that there are still some ticketing companies servicing haunts or any businesses that doesn't support mobile users?!!?! If people can't purchase tickets easily on their phone, they will just close it causing you to lose a sale. We recommend TicketLeap to all our HauntApps.com customers and highly suggest you check them out. Even if you already think you have a good ticketing solution, you really should try a run with TicketLeap and experience how much better it can be!
    News and event coverage from directly inside the Haunt Industry - http://www.hauntersdigest.com
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  6. Default  
    #16
    Join Date
    Dec 2011
    Posts
    613
    Quote Originally Posted by drfrightner View Post
    I wouldn't say a company is a rip off just because you didn't like how their system functioned, did they take any of your money? I think they only get money as you sell tickets so saying they are a rip off is harsh. I think it would be better to say that you are not a fan of their online ticketing system or service, and prefer a different vendor. Would you agree? Larry
    Did they take his money? Doesn't matter. A rip-off? Absolutely. Why? In a word: lost time and opportunity costs.

    In haunting (as you well know), time is money, and both money and time are very tight when getting ready for a show. All of Flavorus' reps went to a great extent to ultimately waste Keegan's time, his one irreplaceable commodity. Did they make any effort to reimburse him for his time? What about Interactive? The time that Keegan ended up wasting on Flavorus' frustrating "pass-the-buck" customer service and slipshod product could easily have been utilized exploring Interactive's viability as a vendor.

    What about the 5 months that Keegan was put on hold, twisting in the wind, wondering if the new system will be compatible with what he's got going on, and having to put a lot of other logistical considerations on hold while waiting for the answer or final verdict to that question? Again, that's not the kind of bobble I'd want to have to to deal with whilst trying to put on a show together.

    I could go on, but ultimately, with that rather lackluster performance, I can't imagine how they can consider themselves "part of the haunt family" and keep a straight face whilst espousing that absurd "we love being part of the haunt family" line.

    This is not unsimilar, except maybe in degree, from a pro-haunter going to a trade show, making a big purchase to the tune of 10's of thousands of dollars in effects, props, animatronics, and other big ticket items, being told the stuff would arrive in August, and then it not getting there until the last minute, too late for it to be implemented in the show, and will have to be used next year, if even that. That's easily some $20K to $50K worth of money and comparable resources tied up in products that cannot be used for the season, even tho that's a great deal of season's budget, which was allocated for that. That's also $20K to $50K worth of haunt that the customers won't get a chance to enjoy, because that's $20K to $50K that can't be spent on anything else, nor is there time to come up with stuff on their own, which presumably they would have done if they had had the time and resources. (Not thinking they would or did, they chose to invest it at the tradeshow.)

    Just sayin'

    C.
     

  7. Default  
    #17
    Join Date
    Nov 2008
    Posts
    501
    Larry, Brother hit it right on the head. It was the time wasted with hours of needless Internet confusion.

    It isn't that I didn't understand the system. I understood it perfectly. I'm 26, and extremely computer saavy. It was the LACK of EVERYTHING. The LIES about how they were going to deliver, and didn't.

    With two haunt websites that I manage, as well as handle all of Sue's commercials on the radio, Internet ads, and print media, as well as the FULL TIME job that I work, as well as FULL TIME army, as well as FULL TIME college (12 credits a semester), I'm busy. Too busy to play pissing games with a company that saw an opportunity to try to sweep into an industry that is already run by key players such as TicketLeap, Interactive, etc.

    Time. Is. Money.

    Therefore, yes. They were (and are) a rip off. They undercut the industry standard service fee to get clients, and (as Brother put it) left me in the wind for just over 5 months. And the company wasn't even concerned. I understand the haunt is tiny, and may only bring 4-5 thousand in online sales, leaving them with 7-900 dollars, but that is what it is. My business should be important, whether it is small or large. Bring in 1000 people of 100000. And Flavorus didn't deliver in that aspect, nor many others.

    Don't wanna start a mess on the board, just want you to know where I am coming from. Yes, they are a rip off.

    Thanks.

    Keegan
     

  8. Default  
    #18
    Join Date
    Nov 2008
    Posts
    501
    Rumor is this company has changed their game considerable in the last 6-8 months. Has anyone had a POSITIVE experience with Flavorus recently?
     

  9. Default  
    #19
    Join Date
    Nov 2003
    Location
    NJ
    Posts
    217
    The name does sound like a Water ice company but they do ticketing. To start off I'm a big Ticketleap fan and they are in my backyard. So when I walk by the Flavorus booth and the guy started talking I listened, i'll listen to what people have to say, and when the sales pitch was over I said i'm happy with who i'm with and won't change unless Ticketleap gives me a reason too, the guy just kept pushing and doing alittle on the slide bad mouthing of Ticketleap and getting pushy. I'm not a fan of this type of sales, I gave you my time and I said no thanks, they just to me came off needy and catty. Later that day I wonder back over to Ticketleaps booth and was telling Lee that I was getting the hard sell from Flavorus and Lee basically said hey there just trying to get into this market too and he's heard good and bad. That's why I stay with Ticketleap, professionalism, and they do what they tell me there going to do and there one of the few that GET our business.

    Robert
    Fright Factory Philadelphia
     

  10. Default My Thoughts 
    #20
    Join Date
    Feb 2008
    Posts
    3,840
    They called me and was on the phone for an hour. I told them I was happy with TicketLeap they said well they had problems this past year bla, bla, bla and in 3 years we have never had an issue! I told them I been with Ticketleap for 6 or 7 years and that was the first issue I had. In time we all have issues! Just don't jump the boat because something happened. They said I gave them every reason to stay with TicketLeap and they wanted that kind of customers. I said well Thank You! Shane and it's Stay with Ticketleap!
     

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