My name is Jim and I co-own, along with Jay Westerman, Haunt 2013 and The House of Boo. I just arrived back in Dallas from being in Orlando for the Halloween Extreme show to a Facebook message from Zach about your post. We took our entire team to the Orlando show and have been out of town since last Tuesday the 21st, which is why we haven't received your voice mails.
I'm very sorry to hear about the condition the doll house showed up in. I've personally had this sort of thing happen with other vendors, and am devastated that someone has had a bad experience with our own company. I will forward this post to Allen Hopps who is in charge of the production and shipping for this year's product line to make sure we take care of you. You can also reach me directly at jim[MENTION=21132]Haunt[/MENTION]2013.com. We truly appreciate your business.
Jim Shackelford, Co-owner
Haunt 2013, LLC
The House of Boo
Legends Dark Amusements