All's well that end well.
Customer complaints tell companies how well their business is functioning, how well their employees and suppliers know their jobs, and where they need to focus more of their employee training efforts.
How companies handle their customer complaints tells the public how reputable a company is. If everyone had a chance to read how well a company handled a complaint, like the one addressed here in this thread, you'd see more people buying form that company.
My hats off to you Kip, hope everyone reads this and places their order.