Congrats Kevin, this is a good problem to have.
WE ARE ACCEPTING NO MORE ORDERS FOR 2013 SEASON:
We are both sorry to say and also very happy to say we have reached our order max for 2013. We are NOT accepting anymore orders for delivery for the 2013 season. We apologize for the inconvenience but like we say. Honesty is our best policy. We won't take your money, if we can't fill your order.
However if you would like to be placed on our call list please feel free to email us at info at gore-galore.com with the items you are interested in and your phone #. This is first come, first serve. We have no guarantees we will get to the call list but it is the best way to get your order in after we complete our current order schedule. This has been our normal procedure for the last couple years and it has worked great for us.
Thank you to ALL who have supported us this season and over the years. We continue to learn and grow and always work to be the best company and people we can be. It is with your support and help that we can continue on that path. It has been an amazing and inspiring journey this year, and next years product line will show it.
Here are a couple of the sculpts I have done this year for customers and for next years lineup.
-The white zombie head is for a 12' specter actormatronic for Dark Hour haunted house in Plano Texas.
-The Crocosaurus sculpt was for Brad Webb and Nashville Nightmare in Madison Tennessee.
If you want to see these beasts in action this season, please visit these haunts. Great haunts that could use your support.
That's very responsible of you to do.
Any company that accepts more orders than they know they can handle is NOT being responsible.
I could be wrong but I don't think ANY company takes orders they know they can't do just to take customer's money. Ok, I know a few.
But there are LOTS of companies who take orders and don't really know how long it takes for them to fill their orders.
Or things happen that screw them up along the way, and they just don't know how to man up and say they screwed up. Most customers understand and appreciate honesty.
And "Honesty is OUR best policy"
that doesn't mean we don't screw up. It happens. I just try to own it and learn from it.
I, nor my company, are better than anyone else.
I just try to be a responsible business owner and earn my customers respect and repeat business.
and you do that by TAKING CARE OF BUSINESS.
Last edited by Gore Galore; 07-13-2013 at 07:11 AM.
I think what is going to be best going forward in our industry if more haunt owners get on track I've been going on... don't wait for Transworld order stuff you know you want in October or after the season is over. I've talked to a few vendors now and they all mostly tell me the same thing. I think if you really want something order in the winter get deals, get your stuff sooner, and realize you have more time to be creative with what you buy.
I'm happy to hear vendors are doing so well... but I'm sure they would agree spread the orders out over the year is better for them and you!
I think that is a great way to do business.
And also helps your vendors stay in business .
ALL vendors have slow times in the off season, that is why so many of us offer discounts from Nov to Feb.
And we love working on any orders, custom or standard, in the off season along with getting ready for Transworld.
Noooooo... but I have this pile of money here.... What will I do with it?!
Actually that is part of what makes a great company- intestinal fortitude. Bravo!
Now... if you would just release your new goodies in December instead of March....
I KNOW HOW TO HELP YOU SPEND THAT PILE OF MONEY.
How about.... Place an off season order and get the best discounts we offer all year. And you can get that discount on the brand new product for 2014 too.
You know, what is great is our business has changed over the last couple years. We used to do ALL of our new product development in the off season. but now it happens ALL year long so when Nov rolls around most of the product for the upcoming year is already done.
And it has more to do with Haunters being creative and trusting us to deliver something brand new and custom.
...take so many vacations you could take in a lot more orders.
Kevin... I applaud your integrity!!! I have seen several companies tarnish their reputation because they take orders that they can't deliver in time.
I have a different way of running my business that works for me. I would never think of closing my season anytime before November 1st. It kills me to lose orders because we can't deliver ASAP all the way to the end. That's our mission... to be the place to get all the things you need when you need them. We're not there yet but that's our mission. What I do is scale up by adding temps when I need them and building inventory when slow. I can predict from prior year data an average of what I can expect to sell for certain items and build stock on those items in the slow times.
(Ok, don't kill me Mr. Customer...)
Demand is very high but delivery...mmm not so able right now. Maybe charge more = work less. People will still buy for higher because it's the bomb. Instead of selling an item for $1, sell it for $3 and make 1 third the items but make as much dough (my math is probably off but you get the idea .
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