Unfortunately there are quite a few vendors that shouldn't have a company to begin with. If you take a person's money and aren't able to provide a service or product then the customer deserves their money back. If the customer doesn't get a refund, it's called stealing and this is a crime. It would be like if you went to Mcdonald's and ordered a double cheeseburger. You get to the window and the employee takes your money, but doesn't give you a double cheeseburger. Mcdonald's would be out of business pretty fast.
If a company doesn't have time to take a few minutes to respond to customers then they most likely aren't going to take the time to make your product. Any company that steals from customers should be banned from all haunt conventions and deserves to fail. Why do so many haunters accept companies not providing a product on time or at all? Isn't it funny how these dead beat companies want your money right away, but take their sweet time making the product and have the audacity to complain about you not contacting them. Unless the owner has a disease that causes him to not be able to provide a product or is dead then there's really no excuse. If you can't provide the product on the date you promise then the customer deserves their money back.
The first step is to do away with the "Personas" (fake names) used on this site. You should be required to have your real name displayed every time you post. I know the dick head in Arkansas (Mike 501-398-3327, give him a call) that ripped me off just changed his "handle" when he was thrown off hauntworld. It would be simple for me to open a bunch of alter egos and promote my own products.
Why should i take time out of my day to dial a number ive called before only to hear it go to voicemail?
I do not feel in anyway that i "Look bad". If this is what is necessary to get a vendors attention, then so be it. He knows the situation, he knows i want my money and he knows EXACTLY where to send it to? How in the hell could i make this any easier? All he needs to do is log into paypal and send the money, hell he doesnt even need ti contact me.
I understand he had problems at his shop, but now that he has seen this, there is NO excuse why i have not been paid.
It's $250, that's chump change to him since he is doing so well?
Jarred thats bs, you never called us back or sent us an email to our company, maybe your to busy on facebook playing Farmville. you did send us an email to my facebook and said you did not get back to me. that was in June or July... We are not on Facebook.
all you had to do is return one of our calls, i am not going to chase you down, if you cant return calls.
show me where you called me back in march or april or even in the past few weeks and i will (pay double)
the point is you never return our calls like this guy or mine.
Last edited by iamscared2009; 09-12-2013 at 06:45 AM.
Look at you taking the time to go out and find anything you can on my company??? You take the time to do that but you cant give me a call or email??? I just called and emailed you, AGAIN! And guess what, no answer.
For the record of the video- The customer received a mask that slipped out without myself checking it, and he never contacted us with his problem. Someone brought the video to my attention and i immediately corrected the problem and sent him a brand new mask. He is happy, and said he will be taking the video down. By all means you can message him and ask him yourself. I take care of my customers, people make mistakes, and i take the time to fix any that i make.
I make it a priority not to make enemies in this industry, you apparently don't give a shit.
I defended you several times when people said you completely ripped off several of Pale Nights video effects, i now know i was wrong to do that.
I'm 21 and i'll never stoop to your level of immaturity. It shows how desperate you are to defend yourself that you start making other people look bad.
I’ll be honest, I have purchase from both ShatteredFX and Juneau Studios in the past. However, after seeing and reading this play out publicly, I am unlikely to do so again. Don’t get me wrong, I believe everyone should pay their bills. I think instead of posting review videos and barbs, you guys should be on the phone working this out in private. I have had good and bad experiences with many vendors. I have found some vendors do great work but have terrible customer support and communications skills. Poor support combined with poor communications skills should put vendors out of business. If you’re a vendor, emulate the successful vendors. I doubt very seriously that you would find Distortions, Poison Props, CFX, Unit 70, or GG in a public pissing match like this one.
I have to say as a customer, what is playing out here is bad business. I run a successful multimillion dollar software company. I know a little something about business and customer support. I also have a home haunt, which I am lucky enough to operate with a $10,000 – $15,000 yearly budget (chump change to most of you but I doing this all for free). I do business with many vendors on this forum. For years I have studied successful haunters because I do hope to eventually open a haunted attraction that is not fully funded by yours truly. Almost every haunter here can tell you about a vendor stealing from them. I say stealing because if you take money for a product that is never delivered, it is theft. If you take a product and you do not pay, that is also theft.
Vendors will continue to operate the way they operate so long as customers continue to accept their business practices. If a vendor doesn't have the cash flow to build an order without you paying 100% upfront, there is a good chance you’re not going to get your full order or receive it on time, if ever. We as customers can clean out the bad vendors by simply doing business with the good vendors. Other options would be to use escrow accounts so that vendors have more skin in the game. New or poor performing vendors should not get 50% or 100% upfront without having a stake in the final outcome. If we all continue to go to Transworld every year and pay bad vendors upfront nothing is going to change.
I got off on a tangent - sorry about that, just the thoughts of one paying customer.
I agree. This is completely outside how i handle situations, i've never had to go this far with anything in my life.
I'd hate to lose you as a customer, and hopefully i'll have a chance to prove that.
The ONLY reason that this is on a public forum is because he was not returning my calls, emails, facebook, anything! I felt bad just posting on his facebook wall asking for the money, i usually like to keep that in messages but he was not responding.
Sometimes bringing situations like this to the public is the only way to get someones attention and get a problem corrected.
John I agree that this public bashing is not good, but I will say that I also have delt with both Jared and Jay with good results. I don't under stand why Jay can post and place calls to people that are not involved but can't just make a call to the people he owes.
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