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Thread: Ticketleap Problem Question

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  1. Default Online Charge Back Conversation 
    #1
    Edit: I've changed my mind and Ticketleap still has my loyalty for my online ticketing service because of their customer service.

    Now use this thread to discuss online charge backs & how they can be minimized.
     

  2. Default  
    #2
    Hey Nate: Agree 100% - Chargebacks are extremely frustrating (to say the least) and I don't blame you for being upset - I would be too! Although TicketLeap has a dept dedicated to disputing chargebacks & preventing fraud, it definitely sounds like this wasn't handled ideally. If it's ok, I'd like my colleagues in Finance to look further into this - Would you do me a favor and email me your haunt's name & contact info? (LeeGeorge AT TicketLeap DOT com). Thanks, - Lee


    ___Lee George / 215.525.1300 x129 / LeeGeorge@TicketLeap.com
     

  3. Default What were the fraudulent ones? 
    #3
    Join Date
    Mar 2009
    Posts
    605
    Were they tickets that went through the line and redeemed mostly? Were their charges that credit card holder said "I did not buy any tickets..someone hacked me". "my kid did not have my OK to use my card" That is a lot of $$$.

    If I sold 200 tickets that were no shows and 100 then end up as fraud disputes...thats one thing. But if I had 30 no shows and 100 disputes...that would bwe last time i did online sales.

    Wicked Farmer
     

  4. Default chargebacks 
    #4
    Join Date
    Jun 2011
    Location
    Auburndale, FL
    Posts
    126
    That's rough......I had chargebacks but it was small. I wasn't aware of "chargebacks" This was our first year and they don't notify you or explain why the chargeback happened. Not happy about it but it was a small amount. I would just like to understand better before I did it again next year when we expect a larger attendance.

    Good luck Farmer
     

  5. Default Watch credit cards in general 
    #5
    Join Date
    Mar 2011
    Location
    Raleigh, NC
    Posts
    388
    Chargebacks are not just an issue with online ticket sales. If you accept credit cards, you will have issues with chargebacks. You need to make sure both your online ticket company AND your merchant account have good chargeback policies.

    We did not have any issues this year with Ticketleap although we are really small. I did have issues with credit card payments, and had to make some calls to credit card holders, but in the end I only had one card that did not charge correctly. I consider myself lucky.
    Travis "Big T" Russell
    President
    Big T Productions Inc

    Owner and Operator of "The Plague" and "Camp Nightmare"

    Customer Quote of the year: "Damn, I pissed myself"
     

  6. Default  
    #6
    Join Date
    Aug 2003
    Location
    St. Louis, MO
    Posts
    9,011
    Chargebacks are an issue for online and if you take credit cards at your ticket booth... this is why some are saying you should buy ATM's and not take credit cards at the window.

    We didn't have a TON this year but last year we did ... its an issue when selling tickets online or selling tickets via credit cards in at your ticket booth. On the flip side you have to understand that if you don't sell tickets online or if you don't take credit cards how much business might you lose. Honestly I don't know what the solution is... maybe someone does.

    I will tell you this... we are developing our own ticketing system for Hauntworld.com where you can activate online ticket quick, fast and easy. We dont' know our fee yet but we are thinking of either offering it as a service where you pay a small yearly fee or by the ticket maybe as low as 50 cents.

    We'll have 24/7 customer support, you'll be able to customize tickets, back end tools second to no one because it will be a system created just for haunts... and we'll integrate this with your profiles and or you could add the ticketing link to your website. We are also developing a POS system for any tablet ... for a small fee you'll be able to use say an IPAD and sell tickets, track things, show bar graphs, comparisons everything... We should have this done soon!

    Hauntworld.com is NOW in the tech business and we'll start creating all sorts of technical programs, aps, online this and that to help the haunt industry. We are developing new technology NOW!

    Larry


    Larry
     

  7. Default Any more details? 
    #7
    Join Date
    Mar 2011
    Location
    Raleigh, NC
    Posts
    388
    Larry - how do you plan to handle charge backs with your service? Any thoughts on what % per transaction you would charge and whether you pass it to the buyer or haunt? You mentioned POS; online only or online/offline support?
    Travis "Big T" Russell
    President
    Big T Productions Inc

    Owner and Operator of "The Plague" and "Camp Nightmare"

    Customer Quote of the year: "Damn, I pissed myself"
     

  8. Default  
    #8
    Join Date
    Aug 2003
    Location
    St. Louis, MO
    Posts
    9,011
    Sorry no reply have been out for a week plus...

    We are developing a system for online and POS ap just for haunted houses... not something designed for like any time of facility but rather just for haunts. We want to help haunters sell tickets online through Hauntworld.com. On the online as cheap as 50 cents per transaction and for POS it would be an ap you'd buy download onto a tablet platform. It won't cost much.

    But it will be designed for you to use a tablet and give you the kind of information you want and need about your clients.

    Larry
     

  9. Default Larry 
    #9
    Join Date
    Feb 2008
    Posts
    3,835
    Ughhhhhh that sounds like a nightmare waiting to happen Larry lol. I would think long and hard on that one! I see the nightmares Ticketmaster deals with on their concert venues! I have been in business for over 25 years and it happens it takes a dishonest person and sadly the vendor is the one who usually loses out! Heck they take your money back before you ever get the change to fight it! Always felt that was not fair! As far as TicketLeap give them a chance! I have seen a few companies and they are in my opinion by far the best when it comes to understanding and helping you when you need them! Shane and it's good luck to all involved!
     

  10. Default  
    #10
    Join Date
    Aug 2003
    Location
    St. Louis, MO
    Posts
    9,011
    Shane you don't understand brother... I have access to the best techs money can buy. Trust me brother...

    Furthermore I want a POS system but I want one for my business which is a haunted house, I want marketing tools that help me understand my customer base, that present all sorts of marketing information, prompts that help with information gathering, all in a POS system.

    As for online ticketing I'm building one from scratch for Hauntworld and it will be easy to use and something you can log into teh back end and set up easy. For haunts who don' t sell online or have trouble setting up their own websites we have a solution for that as well.

    My big investment into this industry going forward will be on the tech side, not on the product side... example aps, website tools, ticketing, online marketing systems blah, blah.

    You'll see brother!

    Its going to be earth shattering.

    Larry
     

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