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Thread: What happened to the haunts that had problems with Scarefactory?

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  1. Default  
    #11
    Join Date
    Nov 2005
    Location
    Dallas, Georgia
    Posts
    625
    The Scarefactory sent a letter to all of it's customers describing their new business model which is supposed to alleviate the problems that occurred in 2007.
    Kevin
    Sleepy Hollow Productions, LLC / Folklore Haunted House
     

  2. Default  
    #12
    Join Date
    Oct 2003
    Location
    Baltimore, MD
    Posts
    1,488
    I haven't received anything myself. How was it sent out? SF never asks for email addresses when ordering....

    Allan
    Last edited by MDKing; 01-13-2008 at 08:44 AM.
     

  3. Default  
    #13
    Join Date
    Nov 2005
    Location
    Dallas, Georgia
    Posts
    625
    It was sent via snail mail.
    Kevin
    Sleepy Hollow Productions, LLC / Folklore Haunted House
     

  4. Default  
    #14
    Join Date
    Mar 2007
    Location
    Lafayette, Louisiana
    Posts
    389
    I did not receive a letter either. Could someone post it.
     

  5. Default  
    #15
    Join Date
    Jan 2007
    Location
    Massachusetts
    Posts
    493
    I also received NO SUCH LETTER.

    Many calls later and still NO REFUND.

    Girl on phone says tey;ss call me back or have David call me back but never does. I have called dozens of times with no luck of a solution. I guess Ill call everyday this week.
     

  6. Default  
    #16
    Join Date
    Aug 2003
    Location
    Abcynthiana
    Posts
    1,189
    You know the cliche.
    The squeaky wheel gets the grease.
    It is so very true.
    Bug them so much they respond so you will stop bugging them.
    Sad but true.
     

  7. Default  
    #17
    Join Date
    Aug 2003
    Location
    Troy, IN.
    Posts
    211
    The letter is on the opening page of their web site.
     

  8. Default  
    #18
    Join Date
    Aug 2003
    Location
    Columbus, Ohio
    Posts
    1,723
    That letter mus have just gone up this weekend because I looked for it the other day.

    I think it is a very smart business move and one that I am sure will result in fewer complaints.

    From a buyer standpoint (and a self promoting one) I see this as a great reason to make the trip to MHC in June. I am sure Scarefactory will be very motivated to move any remaining inventory that they may have!
     

  9. Default  
    #19
    Join Date
    Aug 2003
    Location
    Ravens Grin Inn, 411 carroll st.mount carroll ill.
    Posts
    12,813
    I suffered along hearing many squeaky wheels when I worked for my Dad in the Heating and Ac business, but then there was a good reason, those "wheels" were almost ALL very elderly and they had been squeaking for the last number of years.
    Whenever I should have been "squeaking" about anything I would try to tell myself that a decent employee or business owner would eventually notice my problem and rush to fix it for me because I wasn't being an outspoken azz-pain, but I would end up being ignored all the more, usually, sad to relate.
    "In a perfect world....."
     

  10. Default Hmmm... 
    #20
    Join Date
    Nov 2007
    Posts
    1,034
    If the squeaky wheel gets the grease, those of you who still haven't received your orders from last year should take a sleeping bag and a bullhorn to the shows ScareFactory is going to be at and introduce yourself as "Squeaky." In all seriousness, take a copy of your order, cancelled checks, phone bills with calls to them highlighted, any emails from them, etc. and tell them you want to know what they plan on doing to make things right. Taking home some of those carefully-built unbreakable show models might be a good start.
     

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