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Thread: Biggest Complaint?

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  1. Default  
    #11
    Join Date
    Aug 2003
    Location
    Wisconsin
    Posts
    1,100
    Not long enough... and this was when were had Rainbow Springs - and the attraction was over 40 minutes long. Some people you can never please.
    Blood & Kisses,

    ~ Nicole

    Production Team Member
    The White Star Farm
    "Hey Baby, this blood's for you."
     

  2. Default  
    #12
    Join Date
    Aug 2003
    Location
    Ravens Grin Inn, 411 carroll st.mount carroll ill.
    Posts
    12,813
    Nicole, sometimes when some complainer is wheezing and moaning I take a long look and listen to them and my ESP kicks in and I KNOW!
    They have never successfully done anything in their entire time on this world!
    (Or maybe nobody has ever told them they were worth a salt?)
    I try real hard to replace anger with pity...they hear it in my words, see it in my look and then they either feel bad for being so nasty or they might feel really lower than whale feces for what they just tried to bring me down to, or they take this as compassion and run with it, I give them a little kiss , wipe their forehead with a urine-soaked rag , give them a hug then push them away!
    They are so confused they can barely walk!
    Never respond "In-Kind" if you can master it, it keeps them really off of their game.
     

  3. Default Location, location, location... 
    #13
    Join Date
    Jul 2007
    Location
    Hermitage, TN
    Posts
    32
    Since I've been bouncing around for years now, putting my haunt up in different areas, I've gotten varying reactions based on location... and year. Here's a brief sampling of reactions:

    Fontana, CA (1994)- they loved it... everything worked, even ticket price.

    Prescott, AZ (2003)- many thought ticket price was too high ($12, $10 for groups of ten), which boiled down to the bad state of their local economy... 2/3 liked the show, but wanted to see more (had some staff troubles that year), the other 1/3 were wondering where the blood and chainsaws were (as if I had advertised that it was that kind of show)... didn't help that one of my sponsors was the big movie theatre across the street, and a few guests were coming directly from watching the remake of Chainsaw Massacre.

    Northridge, CA (2005/2006)- most complaints were aimed directly at the host haunt, "Spooky House"... ticket price, fraudulent VIP line, etc. Some (few) complained about the wait, but since my queue is computer-assisted, wait time into my attraction was never more than 45 minutes most days, 1.5 hour at absolute peak (1800 per night). Of course, since I was the first attraction out of three, I got the brunt of complaints at the door. Reactions here were similar to Prescott in that about 1/3 wondered why they needed to 'slow down and check the place out', instead of running through like maniacs, ducking chainsaw wielding monsters. The rest, including entertainment industry pros and celebrities, loved the show... they wouldn't change a thing.
    Nathan P. Hamilton

    Owner/Operator
    Haunted Nashville
    Turbidite Manor
     

  4. Default  
    #14
    Join Date
    Nov 2007
    Location
    Tustin, Ca
    Posts
    23
    Complaint about our haunt: Too Short... but we do it for free so I say "go through again and it's twice as long."

    Complaint about other haunts: Cheesey-ness, cliche themes... dot room anyone?
    Ben
    Tustin Haunt, Tustin CA
    www.tustinhaunt.com
     

  5. Default  
    #15
    Join Date
    Aug 2003
    Location
    Ravens Grin Inn, 411 carroll st.mount carroll ill.
    Posts
    12,813
    Why waste your own time and energy doing what 10,000 others have already done? (unless you can actually do it beter?)
    But if you don't "Try" nobody will ever know?
    Chase your tail, round and round we go!
    "Entertainment" by most people's definition has to be somewhat mentally or emotionally stimulating and to usually be thought of in this way it has to be somewhat "new" or at least unfamiliar or at least seem to be unfamiliar until they calm down and have a chance to analyse the experience.
    Confusion can buy you time to push them through your place, and what is that word telling us? Let's break it down.."Con"...need I say more?
     

  6. Default  
    #16
    Join Date
    Mar 2008
    Location
    Sullivan, IL.
    Posts
    4
    Complaints - we have had a few. Not many but in my time we have heard everything from "someone touched me" to "no one touched me".

    Our target audience is a 21 year old male in a group of 3 or more. There are many complaints from this kind of group due to the psychological aspects of the group and the male ego.

    Having said that, we hear things like

    "someone touched me" or "no one touched me"
    "That was it?" Even though on screen video you could see him or her get the crap scared out of them on several occasions.
    "I didn't like the crawling"
    "I didn't like that I couldn't see"
    "I didn't like that I got that scared"
    "I didn't like that I was not scared enough"
    "I didn't like (insert everything that you worked on for the past 11 months)"

    Complaints you will have every night that you are open. It is how you deal with them. I usually have a snappy comeback to every silly complaint. Real complaints I offer one of two things. More tickets to come back another night or something of equal value (ie t-shirt, hot dog, blah blah blah). Most take the tickets and I see them on another night. Not everyone has a good night. It may be that their day was crappy and their friends forced them to come. If I can get them back on a night and they have a good time, they will tell all their friends good things instead of bad.

    Thanks,

    Binky
    There are 10 kinds of people in this world. Those that understand binary and those that don't.

    www.shotgunmanor.com
     

  7. Default  
    #17
    Join Date
    Aug 2003
    Location
    Ravens Grin Inn, 411 carroll st.mount carroll ill.
    Posts
    12,813
    Late one October a man and his two teenage girls showed up, we were almost closed for the night so I did their entire tour.
    I had overheard him telling them as he bought their tickets that my place was so incredible, he had been here just that same summer.
    Everything seemed all right until the tour was very close to completed then this goof begins bitching that the tour was no good because nothing was changed since he had last been here(his first time)
    I listened politely (somewhat surprised by such a change in him from the tour's beginning)
    After he was done ,I told him how I had been working everyday, long hours on things that he would not be seeing as he went through the house, yet these things were extremely necessary things that had to be worked on and completed. Steel conduit, "electrical" in nature)
    He STILL was now whining and bitching! Now that the admission was way too high!?
    I finally just looked at him with a mournful expression and said:"I'm really sorry if those admission dollars are so precious and hard to come by for you but most people don't seem to have to work or put out any extreme effort as you must have to do to make those same dollars, so they don't get as upset to spend that much money."
    And I meant it. He may have calmed then...no, I did not return any admission money to him.
     

  8. Default  
    #18
    Join Date
    Aug 2003
    Location
    Ravens Grin Inn, 411 carroll st.mount carroll ill.
    Posts
    12,813
    Last night I asked a customer my typical question:"What is the most memorable,scary, or entertaining thing that you have ever seen in another haunted house?"
    This was a new observation coming from a customer:"Well, you know, after awhile, they all seem to blur together......?
    So what do the rest of your think? Is this a good thing or a bad thing?
    "Good" if their mind blurs Elmer & Ed's Haunted Chicken Coop with the Disney Mansion, right? Especially if you happen to be Elmer or Ed! (Or their chicken!)
     

  9. Default  
    #19
    Join Date
    Sep 2007
    Location
    Roanoke, VA.
    Posts
    318
    Quote Originally Posted by Jim Warfield View Post
    Last night I asked a customer my typical question:"What is the most memorable,scary, or entertaining thing that you have ever seen in another haunted house?"
    This was a new observation coming from a customer:"Well, you know, after awhile, they all seem to blur together......?
    So what do the rest of your think? Is this a good thing or a bad thing?
    "Good" if their mind blurs Elmer & Ed's Haunted Chicken Coop with the Disney Mansion, right? Especially if you happen to be Elmer or Ed! (Or their chicken!)
    I guess what they mean is that the more haunted houses they go to, the more each haunt looks like the last.......or something.
     

  10. Default  
    #20
    Join Date
    Mar 2007
    Location
    Pataskala, Ohio, United States
    Posts
    813
    Theres a postive way to look at the TOOO SHORT complaint. Wheter your haunt is 10 minutes or an hour long, the customers have lost track of time and started to enjoy themselves. Its not the fact that the haunt is too short, but the fact that they if given the option want to see more of what you can do. And thats what keeps them coming back year after year. If you put all your ideas into one Giant haunt and kept it the same do you think you would have people coming back to see you, or would you rather have it be a 20 minute walk and have repeat customers?
     

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